Kiyasha Clark
Franklinton
Summary
Motivated individual who offers strong work ethic and camaraderie. Organized and dependable candidate efficient at managing priorities with a positive attitude. Eager to further develop professional skills and committed to educational and personal growth. Hardworking and passionate about pursuing positions that present opportunities for career mobility, problem-solving capabilities, and interpersonal communications.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Tower Loan
05.2025 - Current
- Settled customer inquiries efficiently, enhancing overall satisfaction and retention rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Barista Trainee
Starbucks
02.2025 - 05.2025
- Delivered exceptional customer service by engaging with customers and addressing inquiries effectively.
- Operated espresso machines and brewing equipment to prepare high-quality beverages consistently.
Secretary
University Of Louisiana At Lafayette
01.2022 - 12.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone systems and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Scheduled appointments and conducted follow-up calls to clients.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to faculty when needed in various tasks or projects.
Childcare Assistant
Children of Promise II, LLC
05.2022 - 08.2024
- Collaborated with other childcare professionals to continuously improve the quality of care provided to children.
- Provided extra support for children with special needs by adapting activities or offering one-on-one assistance when necessary.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
Crew Trainer
McDonald's
06.2020 - 08.2021
- Mentored junior employees to improve performance, food safety, and customer service.
- Set a positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Education
Bachelor of Science - Psychology
University of Louisiana At Lafayette
Lafayette, LA05.2025
Skills
- Customer Service
- Office Administration
- Interpersonal Communication
- Patience
- Empathy
- Team Collaboration
- Conflict Resolution Techniques
- Proficiency in Microsoft Office
Timeline
Customer Service Representative
Tower Loan
05.2025 - Current
Barista Trainee
Starbucks
02.2025 - 05.2025
Childcare Assistant
Children of Promise II, LLC
05.2022 - 08.2024
Secretary
University Of Louisiana At Lafayette
01.2022 - 12.2024
Crew Trainer
McDonald's
06.2020 - 08.2021
Bachelor of Science - Psychology
University of Louisiana At Lafayette