Koby Kimble
Baton Rouge
Summary
Dedicated professional with a strong focus on enhancing patient experiences and operational efficiency. Proven ability to manage appointment scheduling and deliver exceptional customer service in fast-paced environments. Results-driven professional known for strong problem-solving and communication skills. Experience in managing customer inquiries and supporting staff coordination. Committed to enhancing patient care through effective service delivery and operational support.
Overview
5
5
years of professional experience
Work History
Hospitality Associate
Baton Rouge General Hospital
Baton Rouge
01.2025 - Current
- Assisted patients with check-in and registration processes at healthcare facility.
- Provided exceptional customer service to enhance patient experiences and satisfaction.
- Managed appointment scheduling and coordination for various departments effectively.
- Maintained cleanliness and organization in waiting areas and patient rooms consistently.
- Collaborated with medical staff to ensure smooth operations during busy shifts.
- Responded to patient inquiries and concerns with empathy and professionalism.
- Processed patient information using electronic health record systems efficiently.
- Supported special events and initiatives to promote hospital community engagement efforts.
Assistant Manager
Domino's Pizza
Baton Rouge
01.2023 - 03.2024
- Managed daily operations to ensure smooth restaurant functioning.
- Trained new team members on company policies and procedures.
- Coordinated staff schedules to optimize workforce efficiency.
- Assisted in inventory management and stock replenishment processes.
- Monitored food safety standards and maintained compliance with regulations.
- Implemented customer service strategies to enhance guest satisfaction.
- Resolved customer complaints promptly to maintain positive relationships.
- Supported marketing initiatives to promote local store offerings effectively.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
CSR, Sales WAH
Burlington
Baton Rouge
05.2021 - 04.2022
- Assisted customers with inquiries regarding products and services.
- Processed customer orders through internal systems efficiently.
- Resolved customer complaints, ensuring satisfaction and support.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service quality and efficiency.
- Educated customers about promotions, increasing product awareness.
- Utilized CRM software to track customer feedback and issues.
- Followed up on customer inquiries to ensure timely resolutions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Select Quote
Baton Rouge
10.2020 - 03.2021
- Assisted customers in selecting insurance plans that suit their needs.
- Responded to customer inquiries via phone and email promptly.
- Managed customer accounts and maintained accurate records in database systems.
- Educated clients on policy details and coverage options effectively.
- Collaborated with team members to enhance service delivery processes.
- Resolved customer complaints and issues with empathy and professionalism.
- Trained new representatives on company procedures and software tools.
- Conducted follow-up calls to ensure customer satisfaction with services provided.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
Mckinley Senior High School
Baton Rouge, LA05-2020
Skills
- Electronic health records
- Appointment scheduling
- Customer service
- Inventory management
- Food safety standards
- Team collaboration
- Conflict resolution
- Process optimization
- Event coordination
- Effective communication
- Empathy in service
- Time management
- Quality assurance
- Customer relationship management
- Language proficiency
- First aid training
- Reservation management
- Customer service focus
- Housekeeping standards
- Food safety awareness
- Initiative and Self-motivation
- Cross-cultural sensitivity
- Professional appearance
- Strong teamwork
- Reliability and punctuality
- Scheduling staff
- Financial management
- Problem-solving
- Professionalism
- Critical thinking
- Sales promotion
- Coaching and mentoring
Languages
English
Full Professional
Timeline
Hospitality Associate
Baton Rouge General Hospital
01.2025 - Current
Assistant Manager
Domino's Pizza
01.2023 - 03.2024
CSR, Sales WAH
Burlington
05.2021 - 04.2022
Customer Service Representative
Select Quote
10.2020 - 03.2021
High School Diploma -
Mckinley Senior High School