Kourtlin Williams
Ruston
Summary
Versatile Specialist possessing strong knowledge in data management, research and information retrieval. Experience includes organizing and maintaining databases, providing user support and training, as well as interpreting complex information for various audiences. Noteworthy strengths include critical thinking, problem-solving skills, adaptability to new technologies, and ability to contribute positively to team environments.
Previous work has shown significant improvements in data accuracy, end-user satisfaction, and operational efficiency. Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
5
5
years of professional experience
Work History
Financial Aid Information Specialist
Grambling Sate University
Grambling
01.2024 - Current
- Advised students on financial aid options and application processes.
- Conducted workshops to educate students about financial literacy and aid resources.
- Assisted in the development of financial aid policies and procedures.
- Managed student records using specialized financial aid software systems.
- Provided one-on-one counseling sessions to address student concerns and inquiries.
- Coordinated outreach programs to promote financial aid awareness on campus.
- Provided guidance on the completion of all necessary forms, applications and documents related to financial aid.
- Participated in outreach activities such as college fairs and workshops designed to inform prospective students about the availability of financial assistance.
Recreational Therapist Intern
Outdoor wilderness learning center
Dubach
12.2022 - 05.2023
- Developed and implemented therapeutic recreation programs for diverse populations.
- Assessed client needs to create personalized treatment plans and goals.
- Facilitated group activities to promote social skills and community engagement.
- Collaborated with healthcare teams to ensure holistic patient care approaches.
- Monitored client progress and adjusted programs based on feedback and observations.
- Maintained accurate documentation of client interactions and treatment outcomes.
Sales Associate
Aeropostale
Ruston
01.2022 - 08.2022
- Assisted customers with product selections and provided exceptional service.
- Maintained store organization and ensured merchandise was well-displayed.
- Processed transactions quickly and accurately at the cash register.
- Collaborated with team members to meet daily sales goals and targets.
- Handled inventory management, including stock replenishment and loss prevention.
- Educated customers about promotions, loyalty programs, and store policies.
Recreational Therapist Intern
Boys & Girls Clubs of America
Monroe
09.2020 - 03.2022
- Organizing therapy sessions to interact with patients and offer recommendations for physical and mental wellness
- Developing and implementing rehabilitation programs to help patients adjust to a disability or illness
- Ensuring treatment plans are suitable for patients' physical condition and are in accordance with their preferences
- Organized community outings to support skill development and enjoyment.
- Organized group activities such as sports, games, music, art, drama and dance for individuals or groups of people with disabilities.
Education
Ph.D. - Developmental Education
Grambling State University
Grambling, LA12-2026
Master of Science - Sports And Fitness Administration
Grambling State University
Grambling, LA12-2024
Bachelor of Science - Kinesiology
Grambling State University
Grambling, LA05-2023
Skills
- Financial aid counseling
- Policy development
- Workshop facilitation
- Student record management
- Financial literacy education
- Customer relationship management
- Team collaboration
- Effective communication
- Time management
- Community outreach
- Regulatory compliance
- Call answering and routing
- Problem solving
- Database administration
Timeline
Financial Aid Information Specialist
Grambling Sate University
01.2024 - Current
Recreational Therapist Intern
Outdoor wilderness learning center
12.2022 - 05.2023
Sales Associate
Aeropostale
01.2022 - 08.2022
Recreational Therapist Intern
Boys & Girls Clubs of America
09.2020 - 03.2022
Ph.D. - Developmental Education
Grambling State University
Master of Science - Sports And Fitness Administration
Grambling State University
Bachelor of Science - Kinesiology
Grambling State University