KOURTNEY LEMOINE
Summary
Highly skilled in management with 3 years of experience successfully operating a local business. Confident in ability to communicate efficiently in high-stress situations. Comfortable learning and applying any new skills required.
Overview
4
4
years of professional experience
Work History
Assistant Manager
JAC's Craft Smokehouse
03.2022 - Current
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Collaborated with the management team to develop and implement operational policies and procedures
- Supervised and trained a team of 20+ employees, providing guidance and support to maximize productivity
- Helped lower overall labor costs by 15% in less than 2 months
Server
Surge Entertainment By Drew Brees
11.2020 - 02.2022
- Demonstrated exceptional multitasking skills during peak hours, accurately managing 12 tables simultaneously
- Collaborated effectively with team members to ensure all tasks were fluently communicated
- Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
- Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
Education
High School Diploma -
West Monroe High School
West Monroe, LA05.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Quality Assurance
- Training and Development
Timeline
Assistant Manager
JAC's Craft Smokehouse
03.2022 - Current
Server
Surge Entertainment By Drew Brees
11.2020 - 02.2022
High School Diploma -
West Monroe High School
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