Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Krista Dean

Shreveport

Summary

Dear Hiring Manager,

I am writing to express my enthusiastic interest in the position available. With my diverse background in customer service, management, and IT, I possess a unique skillset that aligns perfectly with the requirements of this role.

In my previous role as an Operations Manager at FedEx Ground consistently exceeded customer expectations by resolving complex issues efficiently, improving customer satisfaction scores, I am adept at building strong relationships with customers, effectively communicating technical information, and resolving conflicts amicably.

Furthermore, my experience in management has honed my leadership, organizational, and problem-solving abilities. I excelled at leading and motivating teams, setting and achieving goals, improving team performance. I am a highly motivated and results-oriented individual with a strong work ethic and a proven ability to thrive in fast-paced environments.

My technical proficiency in relevant software/technologies further enhances my ability to contribute effectively to your team. I am a quick learner and eager to adapt to new technologies and systems.

I am confident that my skills and experience make me an ideal candidate for this position. My resume provides further details on my qualifications and accomplishments. I am available for an interview at your earliest convenience and can be reached at 832-407-5525.

Thank you for your time and consideration.

Sincerely,

Krista Dean

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Support Agent

Apple
01.2020 - 01.2023
  • Provided comprehensive technical support to clients via phone, email, and in-person interactions
  • Assisted users in resolving hardware and software issues, troubleshooting network connectivity problems, and configuring system settings
  • Documented and tracked customer issues in a ticketing system, ensuring timely resolution and accurate record-keeping
  • Collaborated with cross-functional teams to escalate and resolve complex technical problems
  • Conducted training sessions to educate users on system functionalities and best practices

Operation Manager

FedEx
01.2017 - 01.2021
  • Arranged parcels to enhance dispatch workflow.
  • Managed operation of heavy equipment, including conveyor systems and trucks.
  • Handled loading and unloading duties.
  • Include but not limited to hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity etc

Customer Service Representative

Teleperformance
01.2018 - 01.2020
  • Handled a diverse range of customer inquiries, including product troubleshooting, account management, and warranty claims
  • Provided exceptional support to customers via phone and email consistently meeting or exceeding performance metrics
  • Acted as a subject matter expert, providing training and guidance to new team members
  • Assisted with order processing, tracking shipments, and coordinating returns and exchanges
  • Utilized CRM software to document customer interactions and track customer feedback

Key Holder

GAP Inc.
01.2015 - 01.2018
  • Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service.
  • Processed payments at cash registers, ensured accuracy in transactions, and maintained balanced drawers.
  • Consistently met and surpassed targets.
  • Oversaw hiring, terminations, coaching, training, and recognition programs.

Education

High school or equivalent -

Clear Spring High School

Associate -

Southern University At Shreveport
Shreveport, LA

Skills

  • Warehousing
  • Loading
  • General Labor
  • Unloading
  • Call Center
  • Client Support
  • Customer Care
  • Management
  • Excel
  • Training
  • Microsoft Word
  • Nannying
  • Babysitting
  • Childcare
  • Microsoft Windows
  • Manufacturing
  • Production management
  • Front desk
  • Supervising experience
  • Distribution center
  • Warehouse management system
  • Forklift
  • Organizational skills
  • Administrative experience
  • Microsoft Outlook
  • Communication skills
  • Phone etiquette
  • IT Support
  • Software Troubleshooting

Certification

  • CPR, 08/01/21 to 08/31/23
  • Driver's License

Personal Information

Willing To Relocate: Anywhere

Timeline

IT Support Agent

Apple
01.2020 - 01.2023

Customer Service Representative

Teleperformance
01.2018 - 01.2020

Operation Manager

FedEx
01.2017 - 01.2021

Key Holder

GAP Inc.
01.2015 - 01.2018

High school or equivalent -

Clear Spring High School

Associate -

Southern University At Shreveport
Krista Dean