Summary
Overview
Work History
Education
Skills
Timeline
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Krista Dixon

Lake Charles

Summary

Dynamic hospitality professional with extensive experience at Luxury Properties, excelling in operations organization and employee engagement. Proven track record in of enhancing customer satisfactions through optimizing operations. Skilled in training staff and fostering a collaborative team environment to achieve service excellence.

Overview

10
10
years of professional experience

Work History

Central Reservations Specialist

Ojai Valley Inn & Spa
07.2023 - Current
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Followed all company policies and procedures to deliver quality work.

Overnight Manager/Auditor

Four Seasons Hotels and Resorts
12.2019 - 06.2023
  • Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
  • Scheduled staff, planned budget and revised schedule to meet business needs and minimize cost.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Created nightly shift task lists to assign duties to each employee.

Assistant Housekeeping Manager

Four Seasons Hotels and Resorts
11.2021 - 12.2022
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Evaluated employee performance and developed improvement plans.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.

Operations Coordinator

Four Seasons Hotels and Resorts
06.2019 - 11.2021
  • Implemented troubleshooting, root cause analysis and issue resolution.
  • Worked with vendors to make purchases and reconcile invoices.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Raised property accuracy and accountability by creating new automated tracking method.

Restaurant Front of House Manager

Saltgrass Steakhouse, Landry's
09.2015 - 06.2019
  • Worked as a Server, Head Bartender, Head Trainer, and Bar Manager
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Performed cash handling activities and secured nightly bank deposits.

Education

Bachelor of Science - Psychology

Northwestern State University of Louisiana
12-2018

Skills

  • Scheduling expertise
  • Employee relations
  • Guest relations expertise
  • CRM Integration
  • Opera, Hotsos, Resort Suite, ADP, Workday, Micros

Timeline

Central Reservations Specialist

Ojai Valley Inn & Spa
07.2023 - Current

Assistant Housekeeping Manager

Four Seasons Hotels and Resorts
11.2021 - 12.2022

Overnight Manager/Auditor

Four Seasons Hotels and Resorts
12.2019 - 06.2023

Operations Coordinator

Four Seasons Hotels and Resorts
06.2019 - 11.2021

Restaurant Front of House Manager

Saltgrass Steakhouse, Landry's
09.2015 - 06.2019

Bachelor of Science - Psychology

Northwestern State University of Louisiana

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Krista Dixon