Kristan Kratzer
Sulphur
Summary
Dynamic professional with extensive experience in hospitality and management. Proven ability in crisis management and conflict resolution, enhancing customer satisfaction. Highly reliable with strong multitasking skills, adept at training staff and optimizing operations for efficiency. Committed to delivering exceptional service and fostering positive team environments. Experienced with coordinating security measures and directing security staff. Utilizes effective team leadership to maintain safe and secure environment. Knowledge of emergency response protocols and risk management strategies.
Overview
5
5
years of professional experience
Work History
Bartender
Detour Bar
03.2025 - Current
- Prepared and served a variety of cocktails, ensuring adherence to recipes and presentation standards.
- Assisted in maintaining cleanliness and organization of bar area, contributing to efficient service operations.
- Engaged with customers to provide exceptional service, enhancing overall guest experience at the bar.
- Operated POS system for processing transactions accurately and efficiently during peak hours.
- Collaborated with team members to streamline workflows, promoting effective communication and teamwork.
- Adapted quickly to changing demands during busy shifts, demonstrating flexibility in service delivery.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Manager
B&O Kitchen and Grocery
01.2022 - 03.2025
- Oversaw daily operations to ensure efficient workflow and high-quality customer service.
- Developed training programs for new staff to enhance productivity and service standards.
- Implemented inventory management systems, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends, informing strategic decision-making for product placement.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Unarmed Security Guard
Stratigos Dynamics
09.2020 - 01.2022
- Monitored premises to prevent theft, vandalism, and other security violations.
- Conducted regular patrols to ensure safety and deter suspicious activity.
- Collaborated with law enforcement during incidents requiring additional support.
- Maintained accurate logs of daily activities, incidents, and observations.
- Responded effectively to emergencies, implementing evacuation procedures as needed.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
Education
GED -
Sulphur High School
Sulphur, LASkills
- Conflict resolution
- Time management
- Communication skills
- Professional demeanor
- Strong multitasking
- Highly reliable
- Memory retention
- Staff management
- Excellent judgment
Timeline
Bartender
Detour Bar
03.2025 - Current
Manager
B&O Kitchen and Grocery
01.2022 - 03.2025
Unarmed Security Guard
Stratigos Dynamics
09.2020 - 01.2022
GED -
Sulphur High School