Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristen Mitchell

Haughton

Summary

Experienced with business management, client relations, and team leadership essential for running successful salon. Utilizes effective communication and problem-solving skills to maintain harmonious work environment. Track record of delivering exceptional client experiences and driving operational success.

Experienced with patient coordination, administrative duties, and healthcare team support. Utilized organizational skills to efficiently manage medical unit tasks. Track record of maintaining accurate records and ensuring smooth communication within medical teams.

Overview

15
15
years of professional experience

Work History

Salon Owner/Operator

Self-employeed
08.2017 - Current
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Increased customer retention through exceptional service and consistent follow-up communication.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
  • Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
  • Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.

Office Manager

North Louisiana Construction Contractors,LLC
11.2012 - 06.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Medical Unit Clerk

Christus Health
02.2010 - 10.2012
  • Handled sensitive situations discreetly while assisting with conflict resolution among staff members or patients'' families when necessary.
  • Assisted nursing staff with non-clinical tasks such as transporting specimens or coordinating meal services for patients.
  • Provided exceptional customer service to patients and their families during check-in processes, fostering a welcoming atmosphere within the unit.
  • Supported administrative duties by transcribing physician orders, updating charts, and maintaining accurate patient data records.
  • Maintained an up-to-date knowledge of hospital policies and procedures to ensure compliance with regulatory guidelines in daily tasks.
  • Maintained a well-organized work environment by filing documents efficiently, enabling easy access to essential information when needed.
  • Ensured compliance with HIPAA regulations, safeguarding confidential patient information during record maintenance.
  • Proactively identified opportunities for process improvements within the unit, contributing to overall efficiency gains and optimized patient care experiences.
  • Expedited physician order processing for timely patient care, streamlining communication between healthcare teams.
  • Reduced wait times for patients by promptly answering phone calls and addressing inquiries from families and staff members.
  • Efficiently managed high-stress environments during peak hours by prioritizing tasks according to urgency levels.
  • Assisted in preparing discharge paperwork to expedite the process for both patients and healthcare providers.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information, and directed calls.
  • Prepared admissions charts and scanned records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Cosmetology License - Cosmetology

Regency Beauty School
Shreveport
10-2011

High School Diploma -

Magnolia High School
Magnolia, AR
05-2006

Skills

  • Upselling services
  • Employee training
  • Staff management
  • Salon marketing
  • Health and safety
  • Appointment scheduling
  • Customer service
  • Business management

Timeline

Salon Owner/Operator

Self-employeed
08.2017 - Current

Office Manager

North Louisiana Construction Contractors,LLC
11.2012 - 06.2017

Medical Unit Clerk

Christus Health
02.2010 - 10.2012

Cosmetology License - Cosmetology

Regency Beauty School

High School Diploma -

Magnolia High School

Similar Profiles

CREATE PROFILE
Kristen Mitchell