Kristen Scarborough
Mandeville
Summary
Reliable Office Clerk skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Positive, upbeat and service-oriented attitude toward completing tasks.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Insurance Agent position. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
Work History
Independent Life Insurance Agent
Family First Life
03.2024 - Current
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Met with customers to provide information about available products and policies.
Office Clerk
Pete’s St. Bernard Towing
10.2011 - 04.2023
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Processed payments worth over $1,200.00 daily, verifying cards and giving change for cash payments.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Handled incoming business and client requests for information.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Purchased and maintained office supplies.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
Receptionist
MedData
07.2009 - 02.2010
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Updated and recorded customer or client information to maintain accounts.
- Pulled and organized requested documentation.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Determined needs of visitors and provided information or solutions.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
- Worked with office manager to attain operational goals.
Kennel Attendant
Lansa’s Boarding Kennel
03.2006 - 06.2009
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears, and providing other types of basic care.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Provided top-notch customer service to every customer and exceptional care to animals.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Followed pet care instructions for dietary needs and medication regimens.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Documented animals' weight, size and condition in computer system for review by senior staff.
Education
License - Insurance
Life Insurance License
12-2024
High School Diploma -
Fontainebleau High School
Mandeville, LA05.2007
Certificate - Towing Industries
TRPL Trust
01.2004
Skills
- Calendar Management
- Meeting Planning
- Verbal and Written Communication
- Appointment Scheduling
- Organizing and Categorizing
- Mail Sorting and Distribution
- Documentation and Reporting
- Data Entry
- Customer Service
- Self-Motivated
- Continuing education
- Client service
- Needs assessment
- Underwriting
- Financial planning
- Building relationships
- Cold calling
- Appointment scheduling
Contact
1860 Viola St.Mandeville, LA 70448
504-662-6884
985-400-3494
kristenscarborough2020@gmail.com
Additional Information
Studying for my Property and Casualty License
Timeline
Independent Life Insurance Agent
Family First Life
03.2024 - Current
Office Clerk
Pete’s St. Bernard Towing
10.2011 - 04.2023
Receptionist
MedData
07.2009 - 02.2010
Kennel Attendant
Lansa’s Boarding Kennel
03.2006 - 06.2009
High School Diploma -
Fontainebleau High School
Certificate - Towing Industries
TRPL Trust
License - Insurance
Life Insurance License
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