Kristi Wright
Duson
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Medical Office Assistant
Skylink Medical
01.2023 - 11.2024
- Using EHR, received and processed in-lab testing orders and home sleep testing from providers.
- Updated patient information and insurance details for accurate electronic medical records.
- Followed up on all orders and confirm patients’ appointment dates.
- Received patients’ test results, label with recommendations and AHI, drop in chart.
- Scheduled follow-up appointments, prep chart for the appointment.
- Assisted patients via phone with any questions or concerns.
- Assisted sleep facilities with any necessary requests regarding patient issues and information.
- Sent referral responses to referring providers along with test results via EHR.
- Completed billing forms for each home sleep study performed.
Medical Insurance Biller
Tallahatchie General Hospital
06.2022 - 02.2023
- Supported team members in resolving complex or escalated billing issues, fostering a positive work environment focused on problem solving.
- Liaised between patients, insurance companies, and billing office.
- Reduced claim denials by effectively communicating with healthcare providers to obtain necessary documentation and information.
- Supported team members during periods of high workload or staff absences, ensuring uninterrupted service delivery in medical insurance billing operations.
- Ensured timely reimbursement for services by submitting clean claims to insurance carriers promptly.
- Submitted billing data to the appropriate insurance providers.
- Achieve maximum reimbursement for services provided.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Patient Financial Services Representative
Tallahatchie General Hospital
07.2021 - 06.2022
- Answered patient questions regarding problems with their accounts
- Received payments and post amounts to patient accounts.
- Uploaded documents into software applicable to patient chart.
- Utilized customer hospital systems or approved vendors to research and obtain/verify patient demographic information.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Reduced errors in billing, conducting thorough audits of patient accounts and identifying discrepancies.
- Assisted patients in understanding their financial responsibilities, guiding them through available payment options and resources.
- Reduced financial barriers for patients, identifying eligibility for charity care and other financial assistance programs.
- Fostered positive relationships with patients, empathetically addressing their financial concerns and reinforcing facility's commitment to quality care.
- Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.
- Improved patient trust and confidence, resolving financial disputes and negotiating payment plans tailored to individual needs.
Office Manager
Providence PCC
10.2015 - 07.2021
- Greeted vendors, residents, and family members.
- Answered multi-line telephone/switchboard; directed to appropriate departments.
- Prepared monthly and daily deposits.
- Received and posted resident monthly rent payments.
- Enhanced resident and family satisfaction by addressing inquiries promptly and resolving issues professionally.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Streamlined office communications by creating clear channels for information sharing and collaboration among staff members.
- Created, copied, faxed, and all other necessary jobs needed to perform normal office work as asked by the Director of Operations
- Medical Records
- Data entry
- Maintained employee/resident files.
- Assisted in the onboarding process for new hires
- Resident Admissions
- Received, sorted, and distributed incoming/outgoing mail.
- Medicaid Referrals/Follow-ups
- Schedule staff meetings
- Maintained and organized office operations and procedures.
- Provided general support to visitors and residents' family members.
- Maintained monthly petty cash for multiple departments as well as the residents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Teller II/Cash Vault Teller
Regions Bank
03.2013 - 10.2015
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Generated monthly reports on customer activity and customer feedback.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Processed customer transactions promptly, minimizing wait times.
- Responsible for the bank vault and cash on hand up to $250,000.
- Ordered money from and shipped money through Federal Reserve while maintaining currency within the branch’s cash limit
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Prevented potential losses by identifying counterfeit currency during daily cash processing tasks.
- Improved efficiency with regular maintenance and operation of high-speed currency counting machines.
- Assisted in reducing discrepancies by accurately recording cash transactions and preparing daily reports.
- Supported management in maintaining adequate cash levels within the vault, minimizing shortages or overages.
- Conducted thorough audits on incoming shipments, ensuring proper documentation and accurate inventory counts.
- Protected company assets through diligent monitoring of physical security measures such as cameras, alarms, and access controls.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
Medical Assistant
Sunflower Rural Health Clinic
01.2011 - 03.2013
- Entered patient information into medical records and document in EHR.
- -Obtain vital signs
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Scheduled patient appointments and arrange hospital admissions and lab services.
- Obtained patients' vital signs, medical history, medication information, symptoms, and allergies.
- Instructed patients about medications and help them feel at ease while in office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Admissions Clerk
North Sunflower Medical Center
04.2008 - 01.2011
- Received bookings from physicians, confirm physician privileges, interview patients, and enter patient information into EHR.
- Greeted patients, conduct interviews, prepare admission forms, and notify the nursing unit of a patient’s arrival.
- Verification of benefits once insurance is verified, identify patients who need pre-admission approvals and conduct prior authorizations as needed.
- Explained hospital admission policies, room selection, and other information to patients.
- Prepared receipts, accept patient valuables, and distribute patient information literature.
- Verified insurance information, collected payment or co-payment for services and created record of visit for future billing.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
Education
Certification in Medical Assisting -
Delta Technical College
Southaven, MS01.2006
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Medical reception
- Data entry
- Medical terminology
- Positive attitude
- Insurance verification
- Office administration
- Managing patient records
- Phone and email etiquette
- Patient scheduling
- Appointment management
- Insurance billing
- Patient referrals
- Payment collection and processing
- Spreadsheet tracking
- Clinical documentation
- Account reconciliation
- Employee onboarding
- Administrative support
- Relationship building
- Records management
- Scheduling and calendar management
- Workflow planning
- Policy and procedure modification
- Inventory control
Timeline
Medical Office Assistant
Skylink Medical
01.2023 - 11.2024
Medical Insurance Biller
Tallahatchie General Hospital
06.2022 - 02.2023
Patient Financial Services Representative
Tallahatchie General Hospital
07.2021 - 06.2022
Office Manager
Providence PCC
10.2015 - 07.2021
Teller II/Cash Vault Teller
Regions Bank
03.2013 - 10.2015
Medical Assistant
Sunflower Rural Health Clinic
01.2011 - 03.2013
Admissions Clerk
North Sunflower Medical Center
04.2008 - 01.2011
Certification in Medical Assisting -
Delta Technical College
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