Kristin Farrington
Bossier City,ANT
Summary
Energetic and dedicated professional with six plus years of management experience. Proficient in customer relationship management, and team leadership and development. Customer service leader and team player with safety and wellbeing of the company team as a top priority in everyday business operations.
Overview
5
5
years of professional experience
23
23
years of post-secondary education
Work History
Customer Experience Coordinator
TJX Companies
Bossier City
02.2025 - 05.2026
- Coordinated customer service initiatives to enhance shopping experiences.
- Assisted in resolving customer inquiries and complaints efficiently and effectively.
- Assisted in providing timely and highly satisfactory customer feedback.
- ensured loss prevention initiatives and opportunities for shrink prevention were followed with store compliance.
- Monitored store compliance with company policies and customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular training sessions for employees on best practices for providing excellent customer service.
- Dealt with complex concerns and developed successful resolutions satisfying business requirements and customer needs.
- Resolved customer complaints in a timely manner.
- Investigated issues with orders and coordinated delivery logistics.
- Coordinated promotional events to bring in customers and highlight business features.
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers.
- Assisted customers with product selection, ordering, returns and refunds.
House Manager/Professional Organizer
Geaux 4 Kids
Shreveport
05.2023 - 12.2025
- Coordinated daily activities for children in care, ensuring a safe environment.
- Managed staff schedules and assignments, enhancing operational flow.
- Oversaw meal planning and preparation, ensuring compliance with dietary guidelines for family and staff.
- Organized and maintained household inventory records, including supplies and equipment.
- Implemented policies to ensure proper use of resources in a cost-effective manner.
- Created processes for maintaining security protocols within the house premises.
- Scheduled and supervised vendors for maintenance, repair, and cleaning tasks.
Store General Manager
Circle K
Shreveport
02.2021 - 02.2023
- Managed daily store operations and ensured adherence to company policies.
- Supervised staff scheduling and trained new team members on procedures.
- Oversaw inventory management and implemented effective stock control measures.
- Conducted regular safety inspections to maintain a safe shopping environment.
- Collaborated with corporate to implement new initiatives and operational changes.
- Analyzed sales data to forecast trends and optimize product offerings effectively.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Evaluated employee performance against established goals on a regular basis.
- Monitored store operations including inventory control, budgeting, pricing and merchandising.
Education
1 Year Certificate Of Completion - Career And Technical Education
Louisiana Technical College
Shreveport, LA 08.2004 - 05.2025
Bachelor of Science - Kinesiology
Louisiana State University At Shreveport
Shreveport, Louisiana 09.2005 - 05.2007
Drafting And Design Technology - 1 Year Certificate of Completion
Louisiana Technical College
Shreveport, LA 08.2003 - 05.2004
Skills
- Customer relationship management
- Policy compliance
- Inventory management
- Training development
- Customer service
- Attention to detail
- Event coordination
- Time management
- Effective communication
- Opening and closing procedures
Accomplishments
- Associate of the current business quarter with TJX Companies
- Three monthly awards with TJX Companies for finding and addressing ticketing issues with merchandise and shrink prevention
- Four monthly awards with TJX Companies for top customer and employee outreach results
- Highest employee retention rate as a store general manager with Circle K for both the area and region divisions
Timeline
Customer Experience Coordinator
TJX Companies
02.2025 - 05.2026
House Manager/Professional Organizer
Geaux 4 Kids
05.2023 - 12.2025
Store General Manager
Circle K
02.2021 - 02.2023
Bachelor of Science - Kinesiology
Louisiana State University At Shreveport
09.2005 - 05.2007
1 Year Certificate Of Completion - Career And Technical Education
Louisiana Technical College
08.2004 - 05.2025
Drafting And Design Technology - 1 Year Certificate of Completion
Louisiana Technical College
08.2003 - 05.2004