Results-driven healthcare professional skilled in quality improvement and compliance monitoring. Experience in managing clinic operations, training teams, and implementing strategies that enhance patient care and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Clinic Manager, Nurse
Poole Family Wellness Clinic
Abbeville
06.2025 - 04.2026
Managed daily operations of the clinic, including scheduling appointments and assigning staff.
Coordinated patient intake processes to ensure smooth workflow and service delivery.
Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
Monitored clinic activities, such as billing, coding, and medical records maintenance.
Managed ordering, purchasing, and maintenance of clinical equipment to ensure operational readiness.
Organized and maintained inventory of clinic stock and supplies to ensure availability for patient care.
Resolved customer complaints by following up on issues and taking corrective action.
Supported development of marketing campaigns that increased awareness of clinic services.
Managed daily clinic operations to ensure efficient patient flow.
Performance Improvement/ Compliance Coordinator
Abbeville General Hospital, Rural Health Clinics
Abbeville
03.2016 - 09.2022
Monitored compliance with healthcare regulations and policies for rural health clinics.
Assisted in developing training programs for staff on compliance procedures.
Conducted regular audits of documentation and processes in healthcare operations.
Collaborated with multidisciplinary teams to address compliance-related issues.
Provided guidance on risk management practices within healthcare settings.
Maintained up-to-date knowledge of federal and state healthcare laws and regulations.
Supported the implementation of quality improvement initiatives across clinics.
Prepared reports detailing compliance status for hospital leadership review.
Kept up-to-date records of developments in legislation to maintain and implement compliance programs and inform employees of changes to company policy.
Conducted compliance training programs and issued regular memos detailing compliant work practices to promote employee awareness of company policies.
Evaluated new products or services from a compliance perspective prior to launch.
Assisted in developing internal training programs related to regulatory compliance matters.
Ensured that personnel are informed about changes in relevant laws or regulations.
Conducted periodic risk assessments to identify potential areas of non-compliance.
Maintained records of all communications with relevant government agencies.
Identified opportunities for process improvements related to regulatory requirements.
Assessed the effectiveness of existing controls over operational activities.
Drafted written reports summarizing audit findings and recommended corrective actions.
Investigated reported violations of applicable laws, rules, or regulations.
Developed and implemented processes to monitor compliance with relevant laws and regulations.
Tracked progress of corrective action plans following audit recommendations.
Participated in the implementation of new systems, tools, or applications designed for monitoring compliance activities.
Performed internal compliance audits by reviewing inquiries into and conduct, records of company policy and noncompliance reports.
Reviewed and evaluated existing policies, procedures, and documents to ensure compliance with applicable laws and regulations.
Coordinated annual reviews of company policies by external auditors.
Completed internal and external audits according to established procedures.
Organized initiatives, drafted documentation and enforce compliance with best practices.
Executed successful compliance monitoring and risk assessment programs.
Maintained compliance standards for all contract deliverables.
Supported strategic development and objective setting by analyzing audit outcomes and generating actionable recommendations.
Built and strengthened relationships with regulatory representatives, vendors and company customers.
Evaluated physical and digital records to determine potential risk and check compliance with guidelines.
Performed consistently with all quality objectives, including planning, control and optimization strategies.
Identified processes and policy gaps and devised solutions for and requirements.
Devised and deployed strategies for promoting critical health and safety standards to employees.
Verified documentation against compliance standards and communicated deficiencies to resolve issues.
Supported internal and external auditing teams conducting impartial compliance reviews.
Investigated reported and identified compliance issues against accepted standards.
Enforced regulatory policies and procedures across different teams and programs.
Produced reports outlining assessments completed and follow-up recommendations.
Collected and reviewed data to identify potential compliance issues requiring further review.
Reviewed records in cases of potential liability and determined compliance actions.
Clinical Nurse
Abbeville General Hospital Rural Health Clinics
Abbeville
04.2013 - 03.2016
Administered medications and treatments per physician's orders in a rural health setting.
Collaborated with healthcare teams to develop and implement patient care plans, enhancing patient outcomes.
Educated patients and families on health management and disease prevention strategies, empowering them to better manage their health.
Trained new nursing staff on clinical procedures and hospital protocols effectively.
Utilized strong assessment skills to determine necessary patient care.
Collaborated with physicians and other healthcare professionals to develop individualized treatment plans for each patient.
Demonstrated effective communication skills when interacting with patients, family members, physicians, nurses and other healthcare providers.
Ensured compliance with hospital policies and procedures related to safety, infection control, documentation.
Analyzed, collected and recorded patient health data.
Analyzed laboratory results and implemented targeted interventions, ensuring timely and effective patient care.
Conducted physical examinations to make tentative diagnoses and treat patients.
Medical Surgical Telemetry Nurse
Abbeville General Hospital
Abbeville
04.2009 - 04.2013
Monitored patient vital signs using telemetry equipment for timely interventions.
Identified irregular telemetry readings and initiated corrective action plans.
Monitored assigned patients for early recognition of potential problems or complications.
Responded promptly to emergency situations, applying critical care procedures.
Responded to emergency situations with swift, expert interventions, ensuring optimal patient care and support during critical moments.
Administered medications and treatments according to physician orders and protocols.
Administered oral, IV and intra-muscular medications and monitored patient reactions.
Calculated and administered IV, oral and subcutaneous medications, monitoring for adverse side effects.
Performed primary nursing functions including administering medications, wound care, IV therapy and monitoring vital signs.
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