Kristin Wertz
Barataria
Summary
Dynamic HVAC Dispatcher and Team Lead at Natal's Air Conditioning with a proven track record in conflict resolution and customer satisfaction. Skilled in collections and finance, I excel in high-pressure environments, ensuring timely service delivery and effective team coordination. Recognized for enhancing operational efficiency and fostering strong client relationships.
Overview
13
13
years of professional experience
Work History
HVAC Dispatcher / Team Lead
Natal's Air Conditioning
07.2022 - 03.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Handled collections , finance applications , collected deposits.
- Lead comfort advisor , service technicians and install teams .
- Reviewed daily and weekly goals to resolute goals were met .
- Scheduled all upcoming jobs , which included the assurance of all material ordered , correct material on purchase orders .
- Reviewed all invoices per call to ensure the whole story of why the call was booked was correctly told and confirm the correct estimates and next steps were taken to ensure customer resolution was satisfied.
District Account Manager
Cumulus Media Inc
01.2017 - 07.2022
- Analyzed market trends to identify new business opportunities and expand the company''s reach within the district territory.
- Managed a diverse portfolio of accounts, tailoring services to each client''s unique requirements for maximum value delivery.
- Assisted in the development of sales forecasts, setting achievable goals for district growth and performance improvement.
- Implemented proven sales programs and strategies designed to increase customer conversion rates.
- Monthly commissions for all sales team staff.
- Entered in new customer account information and reviewed all banking information for weekly drafting to ensure all ads were aired in a timely manner.
- Handled customer complaints and resolutions .
- Prepared all customer advertising scripts for next day air.
Regional Sales Manager
Boost Mobile
09.2012 - 11.2017
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Opened and completed inventory for each store ( 5) to prepare staff for day until closing .
- Handled all proper reporting of sales to ensure commission was on track for each Friday pay outs .
- Reviewed upcoming sales with Franchise marketing to review models , ads , and goals performed by staff and visibly displayed per location.
- Completed all on boarding for oncoming staff and termination for unfortunate loss of employees .
Education
Bachelors in Criminal Justice - Criminal Law
Bryant And Stratton College
Getzville, NY01-2024
Skills
- Collections & finance responsibility
- Data entry
- Decision-making
- Active listening
- Service Titan
- Type 92 WPM
- Team Leader
- High Excel in chaotic work environments
- Customer resolution
Timeline
HVAC Dispatcher / Team Lead
Natal's Air Conditioning
07.2022 - 03.2025
District Account Manager
Cumulus Media Inc
01.2017 - 07.2022
Regional Sales Manager
Boost Mobile
09.2012 - 11.2017
Bachelors in Criminal Justice - Criminal Law
Bryant And Stratton College
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