Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Dauzat

Denham Springs

Summary

Dynamic Dispatch Manager with a proven track record at Dme Express, enhancing customer satisfaction through effective communication and innovative route planning. Skilled in workflow optimization and team leadership, I successfully improved on-time deliveries and fostered a collaborative environment, ensuring operational excellence and adaptability in fast-paced settings.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

15
15
years of professional experience

Work History

Dispatch Manager

Dme Express
05.2017 - Current
  • Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
  • Evaluated current operational processes to help develop, implement and improve practices.
  • Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
  • Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Streamlined communication between drivers and dispatch team, ensuring real-time updates on delivery status.

Student Worker

Baton Rouge Community College
01.2015 - 05.2017
  • Took and followed detailed directions from others.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
  • Assisted with hosting art shows, as well as open houses within the art department to assist with student recruitment efforts.
  • Supported outreach and admissions processes as well within the community, such as "White Light Nights" in Baton Rouge.

Assistant Manager

Skate Heaven
03.2010 - 01.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized skating rink to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Denham Springs High School
Denham Springs, LA
03-2012

Skills

  • Workflow planning
  • Route planning
  • Phone dispatch
  • Detail Oriented
  • Customer communication
  • Multiple project coordination
  • Decision-making
  • Critical thinking
  • Time management
  • Dependability
  • Adaptability
  • Microsoft Office

Timeline

Dispatch Manager

Dme Express
05.2017 - Current

Student Worker

Baton Rouge Community College
01.2015 - 05.2017

Assistant Manager

Skate Heaven
03.2010 - 01.2015

Denham Springs High School

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Kristina Dauzat