Kristina Guillot
Hessmer
Summary
Dynamic and detail-oriented professional with extensive experience at RDS as a Receptionist and CNA. Proven ability in organization and data entry, enhancing patient satisfaction through compassionate care. Skilled in managing multi-line phone systems and maintaining confidentiality, contributing to a well-functioning healthcare environment. Committed to delivering high-quality service and support.
Overview
2
2
years of professional experience
Work History
Receptionist
RDS
01.2021 - 05.2023
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported office staff and operational requirements with administrative tasks.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
CNA
RDS
01.2021 - 05.2023
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
Certified Nursing Assistant -
CLTCC
Cottonport06.2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Appointment scheduling
- Data inputting
- Document management
- Professional demeanor
- Calendar management
- Multi-line telephone systems
Timeline
Receptionist
RDS
01.2021 - 05.2023
CNA
RDS
01.2021 - 05.2023
Certified Nursing Assistant -
CLTCC
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