Summary
Overview
Work History
Education
Skills
Timeline
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Kristina Valle

Marrero

Summary

Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Steve Madden
07.2007 - 02.2012
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Developed marketing strategies to attract new customers, increasing foot traffic.

Server/ Headwait

Walk On's Sports Bistreaux
06.2013 - 02.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Real Estate Agent

Latter & Blum
03.2005 - 07.2007
  • Negotiated, facilitated, and managed real estate transactions.
  • Communicated with clients to understand property needs and preferences.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.

Key Holder Supervisor

Hollister
03.2005 - 07.2007
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Opened inventory boxes and restocked shelves.

Education

No Degree -

Delgado Community College
New Orleans

Skills

  • Fluent in Spanish
  • Customer service
  • Strong work ethic
  • Strong organizational skills
  • Promotional strategies
  • Memory retention
  • Team training and development
  • Team motivation

Timeline

Server/ Headwait

Walk On's Sports Bistreaux
06.2013 - 02.2018

Assistant Manager

Steve Madden
07.2007 - 02.2012

Real Estate Agent

Latter & Blum
03.2005 - 07.2007

Key Holder Supervisor

Hollister
03.2005 - 07.2007

No Degree -

Delgado Community College

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Kristina Valle