Kristina Valle
Marrero
Summary
Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Steve Madden
07.2007 - 02.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
Server/ Headwait
Walk On's Sports Bistreaux
06.2013 - 02.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Real Estate Agent
Latter & Blum
03.2005 - 07.2007
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Strengthened professional reputation through consistently positive client reviews and referrals from satisfied customers.
Key Holder Supervisor
Hollister
03.2005 - 07.2007
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Opened inventory boxes and restocked shelves.
Education
No Degree -
Delgado Community College
New OrleansSkills
- Fluent in Spanish
- Customer service
- Strong work ethic
- Strong organizational skills
- Promotional strategies
- Memory retention
- Team training and development
- Team motivation
Timeline
Server/ Headwait
Walk On's Sports Bistreaux
06.2013 - 02.2018
Assistant Manager
Steve Madden
07.2007 - 02.2012
Real Estate Agent
Latter & Blum
03.2005 - 07.2007
Key Holder Supervisor
Hollister
03.2005 - 07.2007
No Degree -
Delgado Community College
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