Detail-oriented with expertise in providing exemplary customer service and technical support. Bilingual proficiency, Known for strong problem-solving skills and effective time management, supporting seamless operations and team collaboration.
Overview
5
5
years of professional experience
Work History
Sales Associate
Boost Mobile Store
Harvey
05.2023 - Current
Handled customer complaints in a professional manner.
Greeted customers and provided exceptional customer service.
Processed transactions using (POS)
Demonstrated product features and benefits for customers' needs.
Maintained up-to-date knowledge of store merchandise and policies.
Upsold additional items based on customer interests and needs.
Personal Assistant
Rodriguez carpet and flooring
Kenner
01.2023 - 05.2025
Compiled weekly progress reports highlighting key accomplishments from past week's activities.
Managed office supplies inventory and placed orders when necessary.
Sorted mail received daily for distribution throughout the office.
Maintained confidential files related to personnel records or other sensitive information.
Cellphone Repair Technician
Cellphone masters
New Orleans
03.2020 - 07.2022
Provided solutions to technical issues related to cell phone use.
Troubleshot various mobile operating systems, such as Android and iOS.
Reconfigured settings on customers' devices according to their needs.
Provided estimates for cost of repair services prior to beginning work.
Maintained a log of all repairs completed and kept track of inventory levels in stockroom.
Performed diagnostics on cell phones to determine the source of technical problems.
Education
Associate of Applied Science - Business And Management
Delgado Community College
New Orleans, LA
12-2023
High School Diploma -
West Jefferson High School
Harvey, LA
05-2020
Skills
Conflict resolution
Decision-making
Customer Service
Bilingual (English/Spanish)
Technical Skills
Time management
Attention to details
Timeline
Sales Associate
Boost Mobile Store
05.2023 - Current
Personal Assistant
Rodriguez carpet and flooring
01.2023 - 05.2025
Cellphone Repair Technician
Cellphone masters
03.2020 - 07.2022
Associate of Applied Science - Business And Management