Kristy Mullen

monitor radio frequencies, set priorities among incoming events and dispatch the police to necessary locations using both radios and computers. keep the accurate status of the exact location of equipment and personnel by maintaining radio contact.

receiving emergency and non-emergency calls, monitoring driver logs, keeping records, addressing problems, and dispatching appropriate team members. also include monitoring weather reports or notifying authorities if necessary

ensuring swift response times. Provided calm and reassuring assistance to callers in high-stress situations, maintaining composure. Utilized computer-aided dispatch systems to accurately record and relay critical information.

gathering of information related to medical emergencies, the provision of assistance and instructions by voice, prior to the arrival of emergency medical services (EMS)

• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
• Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
• Working as a team

• Trained and mentored new employees to maximize team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.

• Developed age-appropriate activities and crafts to engage children.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Maintained effective schedule balance between rest periods, active play, and instruction.
• Provided emotional support and guidance to children during difficult times.
• Applied positive behavior management techniques to enhance social interactions and emotional development.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Corresponded with clients through email, telephone, or postal mail.
• Responded to inquiries from callers seeking information.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Answered central telephone system and directed calls accordingly.
• Restocked supplies and submitted purchase orders to maintain stock levels.

• Complied with HIPAA guidelines and regulations for confidential patient data.
• Assisted patients with understanding personalized insurance coverage and benefits.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Achieved insurance pre-authorizations to enable timely patient procedures.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Trained new staff on current, correct insurance verification procedures.
• Generated reports to track insurance verifications and claim progress.
• Performed various administrative tasks by filing, copying and faxing documents.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Assisted with medical coding and billing tasks.