Kristyona Byrd
Baton Rouge
Summary
Dedicated worker with experience in managing shift operations and mentoring staff in customer service best practices. Skilled in multitasking and maintaining high service standards, consistently resolving customer issues to foster satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Shift Leader
TopGolf
Baton Rouge, LA
05.2023 - 02.2026
- Oversaw daily operations, ensuring efficiency and adherence to service standards.
- Trained and mentored team members on customer service best practices.
- Completed cash and credit card transactions accurately using POS software.
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Prepared shift summary reports for managers after each shift.
Cashier
Winn Dixie Supermarket
Baton Rouge, LA
08.2022 - 04.2023
- Processed customer transactions accurately and efficiently at checkout.
- Maintained organized and clean work area to enhance customer experience.
- Assisted customers with inquiries, providing prompt and friendly service.
- Handled cash register operations, ensuring proper cash management procedures.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
High School Diploma -
Liberty Magnet High School
Baton Rouge, LASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service management
- Attention to detail
- Multitasking
- Excellent communication
Timeline
Shift Leader
TopGolf
05.2023 - 02.2026
Cashier
Winn Dixie Supermarket
08.2022 - 04.2023
High School Diploma -
Liberty Magnet High School