Summary
Overview
Work History
Education
Skills
Timeline
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Krystal McCoy

Sulphur

Summary

Store Manager at GPM Investments with a proven track record in enhancing customer satisfaction through effective team leadership and comprehensive training. Skilled in inventory control and problem-solving, I successfully improved operational efficiency while fostering a positive work environment. Committed to safety and excellence in all aspects of store operations.

Overview

12
12
years of professional experience

Work History

Store Manager

GPM Investments
12.2019 - 03.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

Crane Flagger

Schowl Steel
03.2017 - 11.2019
  • Assisted in the development of new team members by sharing knowledge and providing guidance on proper crane flagging techniques.
  • Reduced potential hazards by conducting thorough pre-lift inspections of equipment and surrounding areas.
  • Collaborated with project managers to establish proper lift plans, prioritizing both safety and productivity goals.
  • Contributed to successful project completion by effectively managing multiple tasks, including rigging, signaling, and guiding loads.
  • Maintained a safe work environment by adhering to all relevant safety regulations and guidelines during crane operations.

Security Officer

Pride Staffing
04.2013 - 02.2017
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.

Education

High School Diploma -

Barbe High School
Lake Charles, LA
05-2008

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store opening and closing
  • Team leadership
  • Training and mentoring
  • Customer service management
  • Store operations
  • Recruiting and hiring
  • Inventory control
  • Employee training

Timeline

Store Manager

GPM Investments
12.2019 - 03.2025

Crane Flagger

Schowl Steel
03.2017 - 11.2019

Security Officer

Pride Staffing
04.2013 - 02.2017

High School Diploma -

Barbe High School

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Krystal McCoy