Krystal McCoy
Sulphur
Summary
Store Manager at GPM Investments with a proven track record in enhancing customer satisfaction through effective team leadership and comprehensive training. Skilled in inventory control and problem-solving, I successfully improved operational efficiency while fostering a positive work environment. Committed to safety and excellence in all aspects of store operations.
Overview
12
12
years of professional experience
Work History
Store Manager
GPM Investments
Lake Charles, LA
12.2019 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
Crane Flagger
Schowl Steel
Westlake, LA
03.2017 - 11.2019
- Assisted in the development of new team members by sharing knowledge and providing guidance on proper crane flagging techniques.
- Reduced potential hazards by conducting thorough pre-lift inspections of equipment and surrounding areas.
- Collaborated with project managers to establish proper lift plans, prioritizing both safety and productivity goals.
- Contributed to successful project completion by effectively managing multiple tasks, including rigging, signaling, and guiding loads.
- Maintained a safe work environment by adhering to all relevant safety regulations and guidelines during crane operations.
Security Officer
Pride Staffing
Denver, CO
04.2013 - 02.2017
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Education
High School Diploma -
Barbe High School
Lake Charles, LA05-2008
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store opening and closing
- Team leadership
- Training and mentoring
- Customer service management
- Store operations
- Recruiting and hiring
- Inventory control
- Employee training
Timeline
Store Manager
GPM Investments
12.2019 - 03.2025
Crane Flagger
Schowl Steel
03.2017 - 11.2019
Security Officer
Pride Staffing
04.2013 - 02.2017
High School Diploma -
Barbe High School