Kurl Brana
3408 Maureen Ln, Meraux
Summary
A self-motivated with strong sense of responsibility; adaptive, and effectively work at fast-paced environments. Excellent in maintaining cleanliness and workstation efficiency. Aiming to gain more experience; open for improvements and changes in order to grow personally and professionally.
Overview
4
4
years of professional experience
Work History
Barista
Cafe Du Monde
10.2022 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Sales Associate
Adrea Enterprise LLC
06.2021 - 07.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed efficient cash register operations.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
No Degree - Nursing Education
Delgado Community College
Bacolod City, Philippines08-2022
No Degree - Electrical Installation & Maintenance NC2
Handumanan National High School
Bacolod City, Philippines04-2018
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Active listener
- Adaptive and creative
- Adaptable and flexible
- Workstation maintenance
- Team player
- Cleanliness
- Decision-making
- Professional demeanor
- Inventory management
Timeline
Barista
Cafe Du Monde
10.2022 - Current
Sales Associate
Adrea Enterprise LLC
06.2021 - 07.2022
No Degree - Nursing Education
Delgado Community College
No Degree - Electrical Installation & Maintenance NC2
Handumanan National High School
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