Ky Wilson
New Orleans
Summary
Dedicated Head Waiter experienced in enhancing customer satisfaction and optimizing operational efficiency. Achieved increased revenue and streamlined front-of-house protocols through attention to detail and expertise in food and wine pairings. Focused on delivering exceptional service in high-end dining environments while training staff and maximizing table turnover.
Overview
3
3
years of post-secondary education
17
17
years of professional experience
Work History
Assistant Restaurant Manager
Viking River Cruises
New Orleans
01.2024 - 01.2025
- Supervised daily restaurant operations on Viking River Cruises.
- Trained and mentored staff in customer service excellence.
- Managed inventory and ordered supplies for efficient service.
- Supervised food preparation, ordering of supplies, and inventory control.
- Assisted in recruiting, training, and scheduling staff members.
- Monitored customer service standards and took corrective action when needed.
- Created weekly work schedules for all restaurant personnel.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Ensured compliance with health and safety regulations.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Maintained accurate records of sales transactions and other financial information.
- Assisted personnel with duties and tasks during high-volume periods.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Lead Butler
American Queen Steamboat
New Orleans
02.2015 - 02.2023
- Oversaw guest needs, ensuring personalized and attentive service throughout voyages.
- Coordinated dining arrangements, including menu selection and special dietary requests.
- Managed daily operations of butler services on luxury riverboat cruises.
- Resolved guest inquiries and issues promptly to maintain high service quality.
- Greeted guests and provided them with information about the property amenities.
- Promoted personable but professional working relationship with employer by complying with privacy and confidentiality standard, as well as social boundaries.
Head Waiter
American Queen Voyages
01.2013 - 01.2023
- Managed and maintained crew of 10 onboard cruise ship, creating exceptional guest experiences by addressing dining and dietary needs while ensuring quality food and service.
- Led dining room staff to ensure high-quality service and guest satisfaction.
- Coordinated table assignments and managed reservations to optimize seating flow and enhance guest satisfaction.
- Trained new waitstaff on service standards and menu knowledge, ensuring consistency in guest service.
- Oversaw dining service for guests on river cruises.
- Trained and mentored junior waitstaff in service techniques.
- Coordinated with kitchen staff to ensure timely meal delivery.
- Managed guest reservations and seating arrangements efficiently.
- Delivered exceptional customer service to enhance guest experiences.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Assisted in menu planning and beverage selection for events.
- Implemented feedback systems to improve dining service quality.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Heavy Equipment Mechanic
Marathon Petroleum Corporation
01.2011 - 01.2013
- Responsible for maintaining, troubleshooting and repairing heavy equipment machinery.
- Repaired engines, transmissions, and hydraulic systems to ensure optimal performance.
- Maintained, troubleshot, and repaired heavy equipment machinery.
- Documented and maintained equipment records to meet compliance and safety standards.
Banquet Server
01.2008 - 01.2011
- Delivered exceptional dining experiences by serving quality food and attentive service at large events and private gatherings.
- Served quality food and provided great service to large events and private gatherings.
- Ensured prompt service of food and beverages to guests, enhancing their overall event experience.
- Maintained cleanliness and organization of dining areas, contributing to smooth event operations.
Education
Technical Degree - Industrial Maintenance Technology
River Parish Community Collage Reserve Campus
New Orleans, LA 01.2008 - 01.2011
Skills
- Order management
- Table Management
- Shift Management
- Food Runner
- Guest Service
- Catering Coordination
- POS
- Team scheduling
- Assistant management
- Leadership
- Restaurant experiences
- Office software proficiency
Timeline
Assistant Restaurant Manager
Viking River Cruises
01.2024 - 01.2025
Lead Butler
American Queen Steamboat
02.2015 - 02.2023
Head Waiter
American Queen Voyages
01.2013 - 01.2023
Heavy Equipment Mechanic
Marathon Petroleum Corporation
01.2011 - 01.2013
Technical Degree - Industrial Maintenance Technology
River Parish Community Collage Reserve Campus
01.2008 - 01.2011
Banquet Server
01.2008 - 01.2011