Ky Ahna Bank
Kenner
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Personable and dedicated customer servicer. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Ramp Agent
GAT
Kenner
09.2024 - Current
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Provided customer service assistance by answering inquiries from passengers regarding arrival and departure times and gate information.
Cashier
Sam's Club
Kenner
09.2023 - 03.2024
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
Team Member
Shake Shack
Kenner
02.2023 - 09.2023
- Determined consumer needs to provide products and services appealing to larger market.
- Participated in regular training sessions to improve product knowledge and service skills.
- Participated in training sessions for new employees when needed.
- Collaborated with team members to maximize productivity and efficiency.
- Assisted customers with product selection and ordering process.
- Worked hard to learn required tasks quickly to maximize performance.
Education
High School Diploma -
Lutcher High School
Lutcher, LA05-2018
Skills
- Customer service
- Safety procedures
- Team collaboration
- Sales optimization
- Time management
- Effective communication
- Task prioritization
- Workplace cleanliness
- Problem-solving abilities
Affiliations
- Book club
- Outdoor activities
- Writing
References
References available upon request.
Timeline
Ramp Agent
GAT
09.2024 - Current
Cashier
Sam's Club
09.2023 - 03.2024
Team Member
Shake Shack
02.2023 - 09.2023
High School Diploma -
Lutcher High School