Kyla Alexander
Baton Rouge
Summary
At Geaux Chiro, I excelled as a Front Desk Receptionist/Manager, enhancing client satisfaction through expert insurance management and fostering strong relationships. My blend of exceptional customer service and meticulous attention to detail, coupled with my ability to lead and develop staff, significantly contributed to our office's professional and welcoming atmosphere.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist/Manager
Geaux Chiro
12.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Used strong technical management, program management, and cross-group collaboration skills to lead diverse functional teams.
- Conducted workshops on topics such as stress management, time management, and effective communication skills for improved quality of life.
- Ensured compliance with legal requirements pertaining to financial management, human resources management, facilities maintenance or any other relevant operations.
- Processed invoices and expenses to facilitate financial management.
- Managed benefits administration, including health insurance enrollment and retirement plan options.
- Developed strong relationships with insurance agencies, fostering collaboration on claim management strategies.
- Increased client satisfaction by efficiently assessing and analyzing their insurance needs.
- Verified benefits and worked with insurance companies to obtain payments.
- Coordinated efforts with insurance adjusters, contributing to faster settlements for clients.
Education
X Ray
X Ray School For Chiropractic
10.2021
East Ascension High School
Gonzales 05.2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Strategic planning
- Operations management
- Project management
- Project planning
- Customer relationship management (CRM)
- Staff development
- Shift scheduling
- Conflict resolution
- Budget control
- Business planning
- Financial management
- Expense tracking
- Clear communication
- Work prioritization
- Policy and procedure development
- Telephone etiquette
- Data entry
- Scheduling
- Appointment scheduling
- Administrative skills
- Office organization
- Oral and writing communication
- File organization
- Front office management
- Email analytics
- Email scheduling
- Transactional emails
- Health insurance management
- Private insurance policies
- Insurance Verification Knowledge
- In-depth knowledge of insurance billing
- Insurance Plan Understanding
- Submitting insurance documents
- Insurance Follow-up
- Insurance eligibility and verification
- Insurance and billing understanding
Timeline
Front Desk Receptionist/Manager
Geaux Chiro
12.2021 - Current
X Ray
X Ray School For Chiropractic
East Ascension High School
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