Kylan Hardy
Youngsville
Summary
Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Agile and adaptable team leader with stellar Customer Service history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Amazon
Abbeville, LA
05.2024 - 02.2026
- Addressed customer inquiries and resolved issues to enhance satisfaction and loyalty.
- Mastered company policies and customer service protocols to enhance operational efficiency.
- Facilitated training sessions for new customer service representatives to enhance team performance.
- Managed inventory receipt and preparation for timely delivery.
- Utilized smartphones and handheld devices to efficiently sort, scan, and prepare orders.
- Assisted in assembling, wrapping, sorting, and transporting pallets and packages.
Server
El Pasa Bar and Grill
New Iberia, La
02.2023 - 06.2024
- Welcoming and sitting diners comfortably in the dining section
- Taking customers’ food and drink orders. Handling orders and payments accurately, reducing errors to improve service speed.
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders.
Sales Associate Team Leader
The Backpacker
Lafayette, La
01.2020 - 11.2022
- Led a team of 10 sales reps, achieving a 22% revenue increase.
- Implemented sales strategies, resulting in improved customer service retention and team performance.
- Trained new team members enhancing overall team morale and effectiveness.
- Fostered strong customer service relationships enhancing loyalty and service quality.
- Responsible for opening and closing the store. Required to handle the cash and process the transactions
Education
High School Diploma - Computer Technology
Westgate High School
New Iberia, La01.2020
Skills
- Communication
- Teamwork
- Critical thinking
- Time management
- Leadership
- Adaptability
- Customer Service
- Computer Technology
- Attention to detail
- Service Quality
- Sales Strategies
- Customer Retention
Timeline
Delivery Driver
Amazon
05.2024 - 02.2026
Server
El Pasa Bar and Grill
02.2023 - 06.2024
Sales Associate Team Leader
The Backpacker
01.2020 - 11.2022
High School Diploma - Computer Technology
Westgate High School