Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Kyle Kikuchi

Kenner

Summary

Personable Head Bartender with strong organizational and managerial skills. Attentive to customers, and willingness to impress. Mastery of drink recipes and drink-making techniques. Keen attention to detail and excellent multitasking abilities. True team player with warm disposition. Very clean and workforce motivated

Overview

16
16
years of professional experience
2009
2009
years of post-secondary education

Work History

Head Bartender

The Velvet Cactus
New Orleans
03.2015 - 08.2024
  • Managed bar operations and ensured compliance with health and safety standards.
  • Created innovative cocktail recipes to enhance customer experience and satisfaction.
  • Trained and mentored junior bartenders on techniques and service protocols.
  • Maintained inventory levels and ordered supplies to ensure smooth operations.
  • Developed relationships with regular patrons to foster a welcoming environment.
  • Monitored bar area cleanliness, ensuring it met company standards at all times.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Maintained a clean work area with appropriate safety standards according to health regulations.
  • Introduced new seasonal and special events menu items to successfully increase monthly sales.
  • Collected and organized daily till totals and tips.
  • Handled food orders from customers seated at the bar.
  • Ensured that all liquor laws were followed during service hours.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
  • Inspected beverage quality regularly to ensure freshness.
  • Created signature beverages to increase revenue and patron loyalty.
  • Recommended food and drinks to patrons based on preference, pairings, and special promotions.
  • Checked identification of patrons who appeared under age 30.
  • Ordered necessary supplies such as glassware and garnishes when needed.
  • Maintained list of ride services for inebriated customers to safely transport to destinations.
  • Ensured accurate cash handling procedures were followed at all times.
  • Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.

Hotel Concierge

The Hotel Modern New Orleans
New Orleans
11.2012 - 02.2015
  • Greeted guests and provided personalized service to enhance their experience.
  • Assisted guests with reservations, transportation, and dining recommendations.
  • Managed guest inquiries and resolved issues promptly and professionally.
  • Coordinated special requests and arrangements for events and celebrations.
  • Maintained knowledge of local attractions, events, and dining options for recommendations.
  • Collaborated with hotel staff to ensure seamless guest experiences throughout their stay.
  • Utilized property management systems to manage reservations and guest information accurately.
  • Provided concierge services that enhanced overall guest satisfaction at the hotel.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
  • Collaborated with front desk staff to ensure smooth check-in and check-out processes for guests.
  • Greeted guests and provided assistance with their inquiries.
  • Participated in ongoing training sessions related to hospitality industry standards.
  • Maintained updated knowledge of local attractions, restaurants and events to provide accurate recommendations to guests.
  • Answered incoming calls from customers seeking directions or advice on nearby attractions.
  • Organized transportation services such as limousines, taxis and shuttles for guests' convenience.
  • Coordinated with housekeeping staff to ensure all rooms were properly prepared for arriving guests.
  • Managed guest requests for special services such as flowers or meals.
  • Assisted with luggage storage and retrieval.
  • Handled cash transactions related to concierge services offered by the hotel.
  • Ensured that all packages sent to the hotel were delivered promptly to guest rooms.
  • Responded quickly to emergency situations by contacting appropriate personnel or authorities when needed.
  • Maintained an up-to-date directory of city maps, tour guides and other necessary materials for visitors' use.
  • Provided concierge services including luggage storage, currency exchange and ticketing needs of international travelers.
  • Scheduled tours, car rentals, restaurant reservations and other activities for guests.
  • Performed daily maintenance tasks such as restocking supplies, cleaning work areas and ensuring lobby was presentable at all times.
  • Prepared reports regarding customer feedback on hotel services and facilities.

Server

Fausto’s Bistro
Metairie
09.2008 - 06.2012
  • Provided excellent customer service to enhance dining experiences.
  • Managed guest orders and ensured timely delivery of food and beverages.
  • Collaborated with kitchen staff to maintain efficient service flow.
  • Maintained cleanliness and organization of dining area and tables.
  • Handled customer inquiries and resolved complaints promptly.
  • Upsold menu specials to increase customer satisfaction and engagement.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.

Education

Archbishop Rummel
Metairie, LA

Skills

  • Mixology
  • Inventory management
  • Health compliance
  • Cash handling
  • Upselling techniques
  • Customer relationship management
  • Event coordination
  • Team leadership
  • Effective communication
  • Conflict resolution
  • Time management
  • Attention to detail
  • Problem solving
  • Customer service
  • Expert mixology
  • Reconciling cash drawers
  • Attentive service
  • Garnish preparation
  • Strong communication skills
  • Staff training and supervision
  • Sales and upselling techniques
  • Bar equipment maintenance
  • Cocktail list development
  • Measurement accuracy
  • Managing cash register
  • POS system proficiency
  • Suggestive selling
  • Sanitation
  • Glassware management
  • Craft cocktail preparation
  • Identification verification
  • Food service
  • Excellent judgment

Affiliations

  • Full time Artist
  • Business Owner
  • Social media management
  • Exercises multiple times a week

References

References available upon request.

Timeline

Head Bartender

The Velvet Cactus
03.2015 - 08.2024

Hotel Concierge

The Hotel Modern New Orleans
11.2012 - 02.2015

Server

Fausto’s Bistro
09.2008 - 06.2012

Archbishop Rummel

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Kyle Kikuchi