Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kyle Monic

Baton Rouge

Summary

I am pursuing full time employment in the IT industry to develop acquired skills. Offering strong understanding of device configuration, networking protocols and operating system specifications. Eager to learn new processes, programs and procedures quickly to maximize contributions to user, team and business success.

Overview

7
7
years of professional experience

Work History

IT Technician I

GiAlliance
08.2024 - Current
  • Maintained office PCs, networks and IP phones.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
  • Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and IP phone systems.
  • Established, repaired and optimized networks by installing wiring, cabling and devices.
  • Configured systems according to implemented software and hardware frameworks.
  • Generated reports to track performance and analyze trends.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Scheduled and held IT meetings to update managers on different projects.
  • Kept track of and ordered equipment and supplies relating to the IT environment.
  • Monitored and worked on tickets for the Arkansas locations.
  • Troubleshot user issues remotely via RDP and Atera.

IT Intern

State of Louisiana
12.2022 - 08.2024
  • Utilize Ivanti ticketing system to receive work orders and log all services provided and document solutions on issues and problem solutions
  • Utilize Ivanti asset management system to record and keep track of state purchased and leased devices across multiple agencies
  • Utilize AD domain services and Users and Computers
  • Utilize DameWare (a RAS) to remote over to users and perform troubleshooting/installation tasks
  • Physically repair user desktops and laptops
  • Coordinate part procurement with Dell technicians for replacement parts
  • Approve and download software for users both remote and on site
  • Troubleshoot software and hardware for users
  • Reimage user devices
  • Set up user workstations
  • Transfer user data between physical and network drives
  • Sanitize expired state equipment and data.
  • Received Rapid Deployment award for assisting in the 2024 CloudStrike outage.

Lube Technician

Team Mazda
04.2021 - 04.2022
  • Troubleshot fuel, ignition, and emissions control systems using electronic testing equipment
  • Performed multi-point inspections
  • Drain and refill oil with required amount
  • Communicated additional service/repair needs to Service Advisors
  • Check tire pressures
  • Inspect fluid levels in various places.
  • Change Oil
  • Ensure tire pressure for proper inflation
  • Inspect and refill fluid levels as necessary

Lube Technician

Price Leblanc Nissan
07.2018 - 04.2021
  • Troubleshot fuel, ignition, and emissions control systems using electronic testing equipment
  • Performed multi-point inspections
  • Drain and refill oil with required amount
  • Communicated additional service/repair needs to Service Advisors
  • Check tire pressures
  • Inspect fluid levels in various places.
  • Change Oil
  • Ensure tire pressure for proper inflation
  • Inspect and refill fluid levels as necessary

Education

Associate - Occupational Studies, Information Technology

ITI Technical College
Baton Rouge, LA
05.2024

High School Diploma - undefined

Woodlawn High School
Baton Rouge, LA
05.2018

Skills

  • Technical Support
  • Hardware proficiency
  • Data Entry
  • Office Support
  • Documentation And Reporting
  • Professional Demeanor
  • Ticketing Systems
  • Customer Service
  • Remote support
  • System administration
  • Application installations

Timeline

IT Technician I

GiAlliance
08.2024 - Current

IT Intern

State of Louisiana
12.2022 - 08.2024

Lube Technician

Team Mazda
04.2021 - 04.2022

Lube Technician

Price Leblanc Nissan
07.2018 - 04.2021

High School Diploma - undefined

Woodlawn High School

Associate - Occupational Studies, Information Technology

ITI Technical College

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Kyle Monic