Kyleigh Horton
Alexandria
Summary
Reliable sales associate known for strong customer service and punctuality. Proven ability to meet sales goals while maintaining high levels of customer satisfaction and fostering positive team dynamics.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dillard's
Alexandria, LA
05.2025 - Current
- Assisted customers in product selection and provided tailored recommendations.
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals.
- Participated in training sessions to develop product knowledge and sales techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Barista
CCs Coffee House
Pineville, LA
12.2024 - 05.2025
- Prepared diverse coffee beverages following specific recipes and standards.
- Operated espresso machines and grinders to ensure optimal beverage quality.
- Maintained cleanliness and organization of workstations and customer areas.
- Engaged with customers to provide excellent service and product recommendations.
- Trained new baristas on drink preparation techniques and customer service protocols.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Implemented efficiency improvements in drink preparation processes to reduce wait times.
- Maintained a clean and organized workspace for optimal productivity and safety.
Cashier Team Lead
Ulta Beauty Inc.
Alexandria, LA
10.2023 - 11.2024
- Supervised daily operations, ensuring efficient checkout processes and customer satisfaction.
- Trained and mentored new cashiers on policies, procedures, and best practices.
- Implemented inventory management strategies to optimize stock levels and minimize shrinkage.
- Resolved customer inquiries and complaints effectively, enhancing overall shopping experience.
- Monitored cash handling procedures to ensure accuracy and compliance with company standards.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Barista
Java Jacks Coffee House
Lufkin, TX
08.2022 - 12.2022
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Implemented eco-friendly practices, significantly reducing waste.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
Sales Associate
Bath & Body Works
Lufkin, TX
08.2022 - 09.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Office Manager
Brookshire Brothers
Lufkin, TX
06.2021 - 08.2022
- Streamlined office operations, enhancing efficiency and workflow consistency.
- Oversaw vendor relationships, negotiating contracts for cost-effective services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
High School Diploma -
Hudson Highschool
Hudson TXSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Sales strategies
Timeline
Sales Associate
Dillard's
05.2025 - Current
Barista
CCs Coffee House
12.2024 - 05.2025
Cashier Team Lead
Ulta Beauty Inc.
10.2023 - 11.2024
Barista
Java Jacks Coffee House
08.2022 - 12.2022
Sales Associate
Bath & Body Works
08.2022 - 09.2022
Office Manager
Brookshire Brothers
06.2021 - 08.2022
High School Diploma -
Hudson Highschool