Kylie Guzman
Slidell,LA
Summary
Exceptional Pharmacy Specialist with proven expertise at HP LLC in optimizing medication therapy management and enhancing workflow from start to finish. A skillset that successfully manages the prior authorization process in government and commercially insured patients, who are provided care from medical professionals that specialize in various fields of medicine, all professionals that I collaborate with I have prioritized developing and maintaining close relationships. I successfully streamlined inventory processes, reducing waste, creating structure and organization, while fostering strong patient relationships and training staff to uphold best practices in the pharmacy as a whole. I believe that the best care comes from an organization of individuals who are provided resources (like myself) that display confidence and awareness of the company in which they are trusting to represent.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Specialist
HP LLC
04.2019 - Current
- Managed medication therapy management systems to enhance patient safety and compliance.
- Developed patient education materials to improve understanding of medication usage and adherence.
- Collaborated with healthcare teams to optimize pharmaceutical care plans for diverse patient populations.
- Led training sessions for pharmacy staff on best practices in medication dispensing and safety protocols.
- Streamlined inventory management processes, reducing waste and ensuring availability of essential medications.
- Enhanced patient care by accurately filling prescriptions and providing medication counseling.
- Managed pharmaceutical stock levels effectively, maintaining an optimal balance between supply and demand.
- Increased customer satisfaction by addressing concerns promptly and offering professional advice on medications usage.
- Participated in continuing education programs to stay current on industry trends, best practices, and emerging therapies.
- Trained new pharmacy staff members on proper procedures, ensuring a high level of proficiency in their roles.
- Ensured compliance with federal, state, and local regulations by adhering strictly to pharmacy laws and safety protocols.
- Optimized workflow processes within the pharmacy, leading to increased efficiency and a reduction in dispensing errors.
- Collaborated with healthcare providers to optimize medication therapy plans for patients'' wellbeing.
- Improved staff productivity by developing effective scheduling processes that maximized coverage during peak hours without compromising quality of care.
- Developed strong relationships with patients, ensuring trust and loyalty through personalized attention and care.
- Coordinated closely with insurance companies to resolve billing issues efficiently, reducing financial burdens on patients.
- Supported pharmacists in conducting comprehensive drug interactions assessments prior to dispensing medications to minimize adverse effects risks.
- Reduced medication errors by conducting thorough drug utilization reviews and verifying prescription accuracy.
- Contributed to positive pharmacy reviews by consistently delivering exceptional customer service experiences.
- Assisted in the implementation of pharmacy software upgrades, leading to improved workflow efficiency.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Performed technical processes required to dispense medications to patients.
- Mentored junior pharmacy staff, fostering professional development and improving team performance.
- Evaluated new pharmaceutical products, providing recommendations based on efficacy and cost-effectiveness.
Skills
- Pharmacy ethics
- Prior Authorization Specialist (Maintenance and Specialty Medications for government and commercially insured patients)
- Manufacturer Rebate programs
- Medication dispensing
- Pharmacy software proficiency
- Pharmaceutical calculations
- Continuing education
- Healthcare collaboration
- Pharmaceutical care planning
- Drug utilization review
- Customer service and communication skills
- Dispensing medications
- Pharmacy inventory and recordkeeping
- Sales skills
- Documentation
- Staff training
- Billing management
- Audit support
- Supply ordering
- Overseeing technicians
Accomplishments
Available upon request.
Certification
- CPhT - Certified Pharmacy Technician
- CPM -Professional Manager
Timeline
Pharmacy Specialist
HP LLC
04.2019 - Current