Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Manager
Sopranos Supermarket
12.2022 - Current
Cross-trained existing employees to maximize team agility and performance.
Developed and maintained relationships with customers and suppliers through account development.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Identified and communicated customer needs to supply chain capacity and quality teams.
Accomplished multiple tasks within established timeframes.
Childcare Provider
Creative Steps Enrichment Center
06.2021 - 02.2022
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Introduced children to educational games and activities to boost learning.
Enforced rules and managed behavior through developmentally appropriate discipline.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Assisted in potty training and other daily hygiene activities to support child development.
Read stories, sang songs and facilitated creative play.
Cashier
Soprano’s Supermarket
09.2018 - 02.2020
Greeted customers entering store and responded promptly to customer needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Restocked and organized merchandise in front lanes.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Built relationships with customers to encourage repeat business.
Handled cash with high accuracy and took care to check bills for fraud.
Operated cash register to record transactions accurately and efficiently.
Restaurant Cashier
Luke’s Place LLC.
06.2017 - 08.2018
Learned duties for various positions and provided backup at key times.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Submitted reports to senior management to aid in business decision-making and planning.
Planned and directed high-volume food preparation in fast-paced environment.
Education
High School Diploma -
Livonia High School
Livonia, LA
05-2019
No Degree - Nursing
Livonia High School
Livonia, LA
05-2018
Skills
Financial management
Disciplinary techniques
Verbal and written communication
Financial records oversight
Employee onboarding
Relationship building
Time management
Customer service
Recruiting and interviewing
Staff management
Documentation and reporting
Safety procedures
Conflict resolution
Cross-functional teamwork
Interests
Youth mentor, providing guidance and support to empower our next generation
Outdoor Recreation
I enjoy low-impact exercises to strengthen my physical appearance and performance
I enjoy helping others and giving back to the community
Passionate about balancing physical health with mental and emotional wellness