Kyra Johnson
Baton Rouge,LA
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Volunteers Of America Greater Baton Rouge
07.2022 - Current
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Completed intake assessment forms and filed clients' charts.
Phlebotomist Mobile Collections
Lifeshare Blood Centers
04.2022 - 07.2023
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Packaged and shipped 300 specimens to central lab daily.
Customer Service Manager
Savard Labor & Marine Staffing
02.2021 - 03.2022
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings
- Monitored phone calls to provide feedback and coaching
- Led team engagement to assist cross- functional departments and achieve goals.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Behavioral Health Assistant
Augusta Regional
12.2019 - 02.2021
- Followed standard admissions procedures and documentation requirements for client intakes
- Documented behavioral incidents to keep accurate records
- Supervised and secured patients restricted to assigned areas
- Interviewed patients upon admission and recorded information
- Enforced administrative policies and rules governing students
- Administered medications, monitored vital signs, collected specimens and drew blood samples
- Answered office phone calls and emails, answering questions and scheduling appointments.
Intake Specialist
OLOL HOSPITAL
05.2016 - 10.2019
- Answered and logged incoming inquiries via phone, fax and email
- Greeted individuals, gathered medical and legal histories and obtained emergency contact information
- Processed paperwork, obtained billing forms and secured confidential information
- Coordinated schedules and appointments, sending out reminders regarding appointment dates
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions
- Screened applicants and took initial information about demographic and historical data
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Education
College Degree - Phlebotomy
Geaux Phlebotomy
Bunkie, LA03.2022
High school diploma - General Studies
Robert E Lee High School
Baton Rouge, LA05.2009
Skills
- Microsoft Office
- Critical Thinking Skills
- Route Messages
- Public Assistance Programs
- Office Coordination
- Office Supplies and Inventory
- Intake Assessment
- EHR Software
- Federal Laws
- Blood Cultures
- Arterial Punctures
- HIPAA
- Epic Software
- Processing Specimens
- Specimen Collection
- Time Management
- Medical History Taking
- Diagnostic Testing
- Maintaining Confidentiality
- Disposal Procedures
- Specimen Labeling Procedures
- Sharps Disposal
- Team Leader
- Patient Data Management Systems
- Venipuncture
- Equipment and Supply Inspections
- Clean Equipment
- Answering Questions
- Semen Collection
- Package Specimens
- Proper Storage Procedures
- Urinalysis Testing
- Data Entry
- Infection Control
- Tracking Specimens
- Medical Screening
- Safety Assurance
- Finger Stick Method
- Safe Sharps Disposal
Certification
Certified Phlebotomy Technician
BLS Certification
CPR Certification
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Intake Coordinator
Volunteers Of America Greater Baton Rouge
07.2022 - Current
Phlebotomist Mobile Collections
Lifeshare Blood Centers
04.2022 - 07.2023
Customer Service Manager
Savard Labor & Marine Staffing
02.2021 - 03.2022
Behavioral Health Assistant
Augusta Regional
12.2019 - 02.2021
Intake Specialist
OLOL HOSPITAL
05.2016 - 10.2019
College Degree - Phlebotomy
Geaux Phlebotomy
High school diploma - General Studies
Robert E Lee High School
Certified Phlebotomy Technician
BLS Certification
CPR Certification
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