LaBrone Chapman
Baton Rouge
Overview
8
8
years of professional experience
Work History
Vacation Sales Representative
Hilton Grand Vacations
09.2024 - Current
- Promoted vacation ownership opportunities to potential clients through personalized sales presentations.
- Provided detailed information about resort amenities and travel benefits.
- Maintained accurate records of client interactions and ensured follow-ups to build strong client relationships.
- Consistently achieved or exceeded sales targets through effective communication and relationship-building skills.
Customer Accounts Advisor
Aaron's Furniture Store
06.2024 - 09.2024
- Manage customer accounts by addressing payment issues and ensuring timely resolution.
- Provide professional customer service during field visits and phone calls to handle overdue payments.
- Assist customers in maintaining their payment schedules and merchandise agreements.
Shift Manager
Starbucks Coffee Company
12.2020 - 04.2024
- Supervised barista team to ensure smooth operations and high-quality customer service.
- Assisted with scheduling, inventory management, and conflict resolution.
- Prepared beverages according to company standards while maintaining a clean and organized workspace.
- Delivered excellent customer service by taking accurate orders and ensuring a welcoming environment.
Crew Member/Delivery Driver
Jimmy John's Gourmet Sandwiches
09.2019 - 04.2020
- Performed cashier duties, product stocking, and store cleaning.
- Handled store opening tasks, including food preparation and equipment checks.
- Ensured safe and timely delivery of orders, adhering to all traffic regulations.
Crew Member
McDonald's
10.2017 - 02.2018
- Greeted customers, operated the cash register, and processed payments accurately.
- Promoted special deals and assisted customers with their orders.
- Maintained a clean and organized counter area and assisted with inventory control.
Education
Warren Easton Senior High School
New Orleans, LA05.2018
Associate - Residential: Electrician
Delgado Community College
New Orleans, LA05.2018
Skills
- Customer engagement
- Goal-oriented mindset
- Strong negotiation
- Lead qualification
- Building rapport
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
Vacation Sales Representative
Hilton Grand Vacations
09.2024 - Current
Customer Accounts Advisor
Aaron's Furniture Store
06.2024 - 09.2024
Shift Manager
Starbucks Coffee Company
12.2020 - 04.2024
Crew Member/Delivery Driver
Jimmy John's Gourmet Sandwiches
09.2019 - 04.2020
Crew Member
McDonald's
10.2017 - 02.2018
Warren Easton Senior High School
Associate - Residential: Electrician
Delgado Community College