Overview
Work History
Education
Skills
Timeline
Generic

LaBrone Chapman

Baton Rouge

Overview

8
8
years of professional experience

Work History

Vacation Sales Representative

Hilton Grand Vacations
09.2024 - Current
  • Promoted vacation ownership opportunities to potential clients through personalized sales presentations.
  • Provided detailed information about resort amenities and travel benefits.
  • Maintained accurate records of client interactions and ensured follow-ups to build strong client relationships.
  • Consistently achieved or exceeded sales targets through effective communication and relationship-building skills.

Customer Accounts Advisor

Aaron's Furniture Store
06.2024 - 09.2024
  • Manage customer accounts by addressing payment issues and ensuring timely resolution.
  • Provide professional customer service during field visits and phone calls to handle overdue payments.
  • Assist customers in maintaining their payment schedules and merchandise agreements.

Shift Manager

Starbucks Coffee Company
12.2020 - 04.2024
  • Supervised barista team to ensure smooth operations and high-quality customer service.
  • Assisted with scheduling, inventory management, and conflict resolution.
  • Prepared beverages according to company standards while maintaining a clean and organized workspace.
  • Delivered excellent customer service by taking accurate orders and ensuring a welcoming environment.

Crew Member/Delivery Driver

Jimmy John's Gourmet Sandwiches
09.2019 - 04.2020
  • Performed cashier duties, product stocking, and store cleaning.
  • Handled store opening tasks, including food preparation and equipment checks.
  • Ensured safe and timely delivery of orders, adhering to all traffic regulations.

Crew Member

McDonald's
10.2017 - 02.2018
  • Greeted customers, operated the cash register, and processed payments accurately.
  • Promoted special deals and assisted customers with their orders.
  • Maintained a clean and organized counter area and assisted with inventory control.

Education

Warren Easton Senior High School
New Orleans, LA
05.2018

Associate - Residential: Electrician

Delgado Community College
New Orleans, LA
05.2018

Skills

  • Customer engagement
  • Goal-oriented mindset
  • Strong negotiation
  • Lead qualification
  • Building rapport
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking

Timeline

Vacation Sales Representative

Hilton Grand Vacations
09.2024 - Current

Customer Accounts Advisor

Aaron's Furniture Store
06.2024 - 09.2024

Shift Manager

Starbucks Coffee Company
12.2020 - 04.2024

Crew Member/Delivery Driver

Jimmy John's Gourmet Sandwiches
09.2019 - 04.2020

Crew Member

McDonald's
10.2017 - 02.2018

Warren Easton Senior High School

Associate - Residential: Electrician

Delgado Community College

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LaBrone Chapman