Lacee LaPrade
Pearl River
Summary
Dynamic professional with extensive experience in customer service and marketing, notably as Marketing Director at Kirkendoll Management. Proven track record in enhancing brand awareness and driving sales through effective communication and strategic event management. Skilled in inventory management and maintaining high customer satisfaction, consistently exceeding expectations in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Managing Bartender
Castaways Tropical Daiquiris
Slidell
09.2021 - Current
- Maintained cleanliness and organization of the bar area for efficient workflow.
- Handled customer inquiries and resolved issues to ensure satisfaction during service.
- Implemented safety protocols to comply with health regulations and promote a safe environment.
- Managed opening and closing duties which included counting money in registers and setting up workstations.
- Balanced daily registers and generated sales reports for management.
- Processed payments using point of sale systems accurately and efficiently.
Promotional Specialist/Brand Ambassador
Team Enterprises
Fort Lauderdale
05.2013 - 05.2023
- Team manager responsible for representing numerous products in MillerCoors portfolio through on premise, off premise, and special event promotions.
- Maximizes efficiency of administrative processes by completing paperwork in timely manner.
- Effectively communicates with Account Managers, staff, Distributors, and Sales Representatives.
- Maintains highest level of customer satisfaction by resolving and following up on customer concerns.
Real Estate Agent
Wayne Songy and Associates, Inc.
Slidell
03.2022 - 12.2022
- Property Management and Real Estate Consultants
- Collaborated with mortgage lenders to assist clients with financing options.
- Negotiated contracts between buyers and sellers to achieve favorable terms.
- Maintained strong relationships with clients for repeat business and referrals.
- Responded promptly to client inquiries via phone or email.
Office Manager/Administrative Assistant
Robin Realty Group
Slidell
01.2021 - 09.2021
- Provides administrative support to ensure efficient operation of office.
- Exhibits polite and professional communication via phone, email, and mail.
- Answers phone calls, schedules meetings, and supports visitors.
- Ensures operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.
- Provides information by answering questions and requests.
- Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
- Contributes to team effort by accomplishing related results as needed.
- Supports team by performing tasks related to organization and strong communication.
- Organizing and scheduling appointments with administrative software.
Marketing Director
Kirkendoll Management
New Orleans
04.2018 - 03.2020
- Develop and implement Brand strategy through various types of marketing for new and existing products.
- Oversee implementation of Marketing Strategy- including campaigns, events, digital marketing, app usage, and marketing team.
- Works closely with management team to enable them with appropriate tools to increase sales by guiding day to day activities of marketing team.
- Manages social media presence and direct programs to improve reputation and community awareness.
- Manages marketing team calendar and stays up to date with concierge and city events to increase presence.
- Develops and delivers marketing and communication strategies for organization by conducting market analysis of referral programs and consumer trends.
- Plan, coordinate, and manage special events and holidays.
- Recruit, train, and retain marketing team employees so that continued success is exceeded.
Team Manager
Kirkendoll Management
New Orleans
03.2014 - 04.2018
- Team manager responsible for increasing positive brand awareness through event executions.
- Assist Marketing Director with special events, parties, and promotions.
- Effectively manages small team during marketing events and promotions.
- Consistently driving to increase sales through marketing, sales promotions, and public relations.
- Maintains excellent communication with upper management and other team members.
Education
Associate - Allied Health
Delgado Community College
New Orleans, LA12.2010
Certificate for Diagnostic Medical Sonography - Ultrasound
Charity School of Nursing
New Orleans, LA12.2010
Associate of General Studies - General Studies
University of New Orleans
New Orleans, LA12.2009
Skills
- Customer service
- Inventory management
- Customer satisfaction
- Courteous
- Excellent judgment
- Effective communication
References
References available upon request.
Timeline
Real Estate Agent
Wayne Songy and Associates, Inc.
03.2022 - 12.2022
Managing Bartender
Castaways Tropical Daiquiris
09.2021 - Current
Office Manager/Administrative Assistant
Robin Realty Group
01.2021 - 09.2021
Marketing Director
Kirkendoll Management
04.2018 - 03.2020
Team Manager
Kirkendoll Management
03.2014 - 04.2018
Promotional Specialist/Brand Ambassador
Team Enterprises
05.2013 - 05.2023
Associate - Allied Health
Delgado Community College
Certificate for Diagnostic Medical Sonography - Ultrasound
Charity School of Nursing
Associate of General Studies - General Studies
University of New Orleans