Summary
Overview
Work History
Education
Skills
Timeline
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Lacey Oliver

Norco

Summary

Dynamic hospitality professional with extensive experience at McDonald's, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and multitasking. Skilled in cash handling and food preparation, consistently fostering a positive work environment while achieving operational efficiency. Committed to delivering exceptional dining experiences.

Overview

18
18
years of professional experience

Work History

Crew Member

Frost Stop
12.2023 - 11.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Assistant Manager

McDonald's
10.2021 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Waitress

Bubba Gumps Restaurant
01.2015 - 01.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Waitress

Landry's Seafood House
10.2006 - 12.2014
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Destrehan High School
Destrehan, LA
05-2003

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Customer engagement
  • Safe food handling
  • Leadership qualities
  • Food preparation
  • Crew leadership
  • Hospitality service expertise
  • Valid Driver's license
  • Order management
  • Positive company representation
  • Food running

Timeline

Crew Member

Frost Stop
12.2023 - 11.2024

Assistant Manager

McDonald's
10.2021 - 10.2024

Waitress

Bubba Gumps Restaurant
01.2015 - 01.2018

Waitress

Landry's Seafood House
10.2006 - 12.2014

High School Diploma -

Destrehan High School

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Lacey Oliver