Lacey Tillman
Baton Rouge
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Radiology Coordinator / Patient Access Representative
Baton Rouge General Imaging Center
Baton Rouge
04.2025 - Current
- Delivered exceptional customer service by assisting patients over phone and in person, enhancing patient experience.
- Schedule appointments, verify insurance, and complete patient registration.
- Followed up on referrals, authorizations, patient requests, and outstanding items to ensure timely resolution and improved patient flow.
- Accurately document all patient interactions in EPIC while maintaining HIPAA compliance.
- Performed high-volume data entry with strong attention to detail, maintaining accuracy in patient records.
Patient Access Representative / Medical Assistant
Our Lady of the Lake
01.2024 - 08.2024
- Registered patients and verified insurance coverage to ensure seamless access to care.
- Scheduled appointments and updated patient records.
- Maintained accurate documentation in the electronic medical record system.
- Answered incoming calls and resolved patient inquiries to enhance overall satisfaction.
- Supported providers in delivering a positive patient experience through effective communication and assistance.
Supervisor/head cashier
Lowe's
02.2022 - 01.2024
- Supervised daily store operations, enhancing team productivity and ensuring seamless workflow.
- Delivered exceptional customer service, effectively resolving concerns to maintain customer satisfaction.
- Conducted training sessions for new associates to enhance their skills and knowledge.
- Maintained accurate records and ensured policy compliance.
- Trained and mentored new associates.
Education
Currently Enrolled - Business Administration
Baton Rouge Community College (BRCC)
Baton Rouge, USA 01.2026 - 07.2026
High School Diploma -
EBR Virtual High School
Skills
- Insurance Verification & Claims Support
- Insurance Verification
- Medical Billing Knowledge
- EPIC Electronic Health Records (EHR)
- Data Entry & Documentation
- Data Reporting & Documentation
- Appointment Scheduling
- HIPAA Compliance
- Customer Service
- Phone, Email & Chat Support
- Inbound & Outbound Call Handling
- Microsoft Office Suite
- Microsoft Office (Excel, Outlook, Word)
- Client Follow-Up
Certification
American Heart Association (AHA) Basic Life Support (BLS/CPR)
Accomplishments
- Volunteer work (healthcare & Girl Scouts)
- Social clubs community work
- Supervised team of Number staff members
- Healthcare/Management Certified
Timeline
Currently Enrolled - Business Administration
Baton Rouge Community College (BRCC)
01.2026 - 07.2026
Radiology Coordinator / Patient Access Representative
Baton Rouge General Imaging Center
04.2025 - Current
Patient Access Representative / Medical Assistant
Our Lady of the Lake
01.2024 - 08.2024
Supervisor/head cashier
Lowe's
02.2022 - 01.2024
High School Diploma -
EBR Virtual High School