Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laci Borel

Westlake

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Assistant

Lake Charles Memorial Health System
Lake Charles
08.2024 - Current
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Handled general office duties to support administrative staff during peak hours.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Organized charts, documents and supplies to maintain team productivity.
  • Incorporated outside records into charts and EHR.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Assisted back office patient processes to reduce office wait times.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.

Bar Waiter

Norwegian Cruise Line
08.2023 - 06.2024
  • Maintained clean and organized bar area.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Poured and prepared mixed drinks for over 50 customers daily.

Server Trainer

Noka Grill
03.2023 - 08.2023
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained roughly 20 new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Administrative Assistant

Dongsung Finetec
02.2019 - 11.2019
  • Facilitated efficient subcontractor coordination by managing correspondence, scheduling meetings, and distributing pertinent information as needed.
  • Enhanced client satisfaction with timely responses to inquiries and thorough follow-ups on pending issues.
  • Strengthened relationships with vendors and subcontractors through professional communication, prompt payments, and fair negotiations on pricing or scope changes.
  • Expedited project completion by coordinating schedules and ensuring timely delivery of materials.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.

Administrative Assistant

S&S Sprinkler
Westlake/Beaumont
11.2014 - 01.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion, to avoid workflow disruptions.
  • Assisted with human resources tasks, such as updating employee files, or submitting time-off requests, per company policy guidelines.
  • Examined customer payment history and coordinated collections arrangements.
  • Monitored accounts receivable balances and collections activity.
  • Managed accounts receivable processes including collections when necessary.
  • Researched discrepancies in customer accounts to ensure timely payment of outstanding invoices.
  • Handled bi-weekly payroll services for company employees.

Education

High School Diploma -

Westlake High School
Westlake, LA
05.2009

Bachelor of Science - Social Work

McNeese State University
Lake Charles, LA

Skills

  • Customer Service
  • Strong multitasking
  • Cleaning and sanitization
  • Order Taking
  • Memory retention
  • POS Systems
  • Schedule Management
  • Document Preparation
  • Database entry
  • Inventory Management
  • Human Resources
  • Billing and coding
  • Scheduling coordination
  • Office inventory management
  • Payroll and budgeting
  • High volume phone inquiries
  • Excel spreadsheets

Certification

  • Medical Training - 6 Months on NCL POA for the medical team.
  • Twic Card
  • MMC

Timeline

Medical Assistant

Lake Charles Memorial Health System
08.2024 - Current

Bar Waiter

Norwegian Cruise Line
08.2023 - 06.2024

Server Trainer

Noka Grill
03.2023 - 08.2023

Administrative Assistant

Dongsung Finetec
02.2019 - 11.2019

Administrative Assistant

S&S Sprinkler
11.2014 - 01.2018

High School Diploma -

Westlake High School

Bachelor of Science - Social Work

McNeese State University

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Laci Borel