Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lacy Aldridge

Farmerville

Summary

Proven leader with extensive experience at Murphy USA, adept in conflict resolution and inventory management. Excelled in enhancing team performance and customer satisfaction through effective coaching and relationship management. Achieved significant improvements in operational efficiency and service quality, demonstrating a strong blend of analytical and interpersonal skills.

Overview

7
7
years of professional experience

Work History

Shift Lead

Murphy USA
12.2023 - Current
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Helped store management meet standards of service and quality in daily operations.
  • Completed store opening and closing procedures and balanced tills.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.

Carhop

Sonic
10.2023 - 12.2023
  • Answered guest questions and promoted special products.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Balanced orders on trays weighing over 2 lbs and delivered them to cars.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.

School Cafeteria Worker

Union Parish School Board
08.2023 - 09.2023
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Provided exemplary service to students, staff, and visitors.
  • Arranged tables and chairs for special occasions and events.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.

Cashier

Walmart
05.2023 - 08.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Worked with floor team and managers to meet wide range of customer needs.

Assistant Store Manager

Dollar Tree
07.2022 - 10.2022
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Trained staff associates and equipped to comply with company policies and procedures.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Caregiver

Hearts Desire
01.2022 - 03.2022
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Scheduled daily and weekly care hours for client caseload.
  • Maintained entire family's schedule and organized events.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.

Production Worker

Foster Farms
05.2021 - 01.2022
  • Resolved issues quickly to maintain productivity goals.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Organized work to meet demanding production goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.

Temp CNA

Arbor Lake Skilled Nursing And Rehabilitation Center
03.2020 - 12.2020
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Grocery Stocker/Cashier

Big Star
01.2018 - 02.2020
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Removed debris and packaging from boxes and separated for recycling or disposal.
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Consistently lifted materials weighing as much as 30 pounds.
  • Checked aisles for spills to complete quick clean-up.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Kept work areas neat, clean and free from debris.
  • Worked with customers to pack items according to specific desires and requirements.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Interacted with guests in friendly and knowledgeable way.

Education

No Degree - Phlebotomy

UniTech Training Academy
West Monroe

Certificate - IT Techician

UniTech Training Academy Online
Alexandria, LA
03-2025

High School Diploma -

Union Parish High
Farmerville, La
05-2019

Skills

  • Conflict resolution
  • Daily reporting
  • Guest service
  • Inventory management
  • Shift leadership
  • Coaching and mentoring
  • Knowledge sharing
  • Relationship management
  • Rules enforcement

Timeline

Shift Lead

Murphy USA
12.2023 - Current

Carhop

Sonic
10.2023 - 12.2023

School Cafeteria Worker

Union Parish School Board
08.2023 - 09.2023

Cashier

Walmart
05.2023 - 08.2023

Assistant Store Manager

Dollar Tree
07.2022 - 10.2022

Caregiver

Hearts Desire
01.2022 - 03.2022

Production Worker

Foster Farms
05.2021 - 01.2022

Temp CNA

Arbor Lake Skilled Nursing And Rehabilitation Center
03.2020 - 12.2020

Grocery Stocker/Cashier

Big Star
01.2018 - 02.2020

No Degree - Phlebotomy

UniTech Training Academy

Certificate - IT Techician

UniTech Training Academy Online

High School Diploma -

Union Parish High

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Lacy Aldridge