Ladacia Bolton
Shreveport,La
Summary
Implemented new sales methods and strategies, achieving the top position among all district stores. Demonstrated strong ability to drive sales and exceed targets. Proven track record of consistently delivering exceptional results through effective sales techniques. Adept at identifying customer needs and providing tailored solutions for customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Retail Store Manager
Amtel Wireless
01.2025 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Store Manager
Dollar General
07.2024 - 12.2024
- Managed various facets of store functions such as sales, customer engagement, inventory control, and personnel supervision.
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Monitored adherence to organizational policies, procedures, and safety standards.
- Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
- Analyzed sales data and market trends to identify opportunities for product assortment optimization
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Oversaw budgeting and expense tracking, implementing cost-saving strategies to enhance profitability.
- Built and nurtured solid relationships with key customers.
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement.
Team Leader
Walmart
01.2022 - 04.2024
- Cultivated a positive work culture that encouraged teamwork, creativity, innovation among employees
- Provided coaching and mentoring to team members, resulting in professional growth and improved performance
- Ensured compliance with industry regulations through regular audits and quality control measures
- Developed contingency plans to mitigate risks associated with project timelines or resource limitations
- Implemented effective time management techniques that resulted in meeting project deadlines consistently
Assistant Manager
Dairy Queen
04.2021 - 08.2021
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Supervised and trained a team of 10 employees, providing guidance and support to maximize productivity
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
Shift Leader
Walgreens
06.2020 - 03.2021
- Led a team of 5~10 employees, providing guidance and support to ensure efficient operations
- Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives
- Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction
- Identified areas for process improvement through data analysis
- Assisted pharmacists in accurately dispensing medications to patients, ensuring adherence to dosage instructions and safety protocols
- Managed inventory of pharmaceutical supplies, monitoring stock levels and placing orders as needed to maintain adequate supply
- Performed medication reconciliation for patients, identifying discrepancies and collaborating with healthcare providers to resolve any issues
- Maintained patient profiles and confidential records, updating information such as allergies, medical conditions, and current medications
- Provided excellent customer service by answering inquiries from patients regarding prescription refills, insurance coverage, and medication interactions
- Verified prescriptions for accuracy before dispensing medications to patients, checking for appropriate dosages and drug interactions
- Operated computer systems to enter prescription information accurately into the pharmacy database system
- Participated in quality improvement initiatives by conducting regular audits of pharmacy processes to identify areas for improvement or compliance gaps
- Educated patients on proper medication use including dosage instructions, potential side effects, storage requirements, and precautions
- Assisted in the management of controlled substances according to state regulations, ensuring accurate record-keeping and reporting as required
- Managed incoming phone calls from patients or healthcare providers seeking information about medications or requesting prescription refills
- Assisted customers at the front counter by processing payments for prescriptions using cash registers or point-of-sale systems
- Maintained a clean and organized work environment in accordance with regulatory standards
Certified Trainer
Raising Canes
02.2019 - 07.2020
- Train new employees on the practices and procedures of the restaurant.
- Cash handling
- Customer service
- Detailed cleaning
- POS
Education
Online course - Cybersecurity
Purdue university global
Ohio01.2024
Skills
- Customer Service
- Sales
- Retail management
- Merchandising
- Inventory Control
- Upselling
- Pricing
Timeline
Retail Store Manager
Amtel Wireless
01.2025 - Current
Store Manager
Dollar General
07.2024 - 12.2024
Team Leader
Walmart
01.2022 - 04.2024
Assistant Manager
Dairy Queen
04.2021 - 08.2021
Shift Leader
Walgreens
06.2020 - 03.2021
Certified Trainer
Raising Canes
02.2019 - 07.2020
Online course - Cybersecurity
Purdue university global
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