La'Daisha Pitts
Metairie
Summary
Hardworking young lady seeking permanent, rewarding employment. Bringing forth a multitude of powerful skills. Detail oriented, highly organized, 5+ years of customer service. Dedicated to identifying customer needs and delivering effective solutions to all problems. Committed to utilizing my skills to further the mission of a company.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Ochsner Clinic
12.2024 - Current
- Greeted and checked in patients, verifying information and updating records accurately.
- Provided clear guidance on appointments, procedures, and billing.
- Answered calls, created service tickets, and resolved patient inquiries efficiently.
- Collected payments and processed insurance information with accuracy.
- Maintained compliance with HIPAA and hospital policies while supporting smooth workflow.
- Achievements: Improved patient check-in efficiency and record accuracy; recognized for attention to detail and reliability.
Customer Experience Manager
Five Below
10.2018 - 11.2024
- Managed customer interactions, handled inquiries, returns, and assisted with locating items.
- Audited, organized, and maintained the store, ensuring a clean and fully stocked environment.
- Trained new hires and supervised daily operations, including opening/closing and cash management.
- Provided quick, friendly, and effective customer service to enhance overall experience.
- Achievements: Promoted from entry-level to Customer Experience Manager for exceptional performance.
- Trained and mentored new hires, improving team efficiency.
- Managed daily operations, including cash handling, inventory, and opening/closing procedures.
- Streamlined store workflow and organization, boosting efficiency and customer satisfaction.
- Recognized for dedication, reliability, and consistently achieving store goals.
Education
High School Diploma -
Lutcher High School
Lutcher, LA05.2020
Skills
- Attention to Detail & Accuracy
- Patient identity verification
- Payment processing
- Registration management
- Records maintenance
- Time Management & Organization
- Team Collaboration & Communication
- Technical & Documentation Proficiency (EHR, Microsoft Office)
- Problem-Solving & Critical Thinking
- Compliance & HIPAA Knowledge
- Leadership & Training
- Customer Service & Patient Interaction
- Fast Learner & Adaptable
Timeline
Patient Access Representative
Ochsner Clinic
12.2024 - Current
Customer Experience Manager
Five Below
10.2018 - 11.2024
High School Diploma -
Lutcher High School
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