LaDarius Morgan
Minden
Summary
IT professional with a strong foundation in cybersecurity and cloud technologies, focusing on Identity Access Management (IAM). Proven track record in customer service, adept at managing user accounts and resolving technical issues efficiently to enhance customer satisfaction.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Fed EX
11.2017 - Current
- Organize packages and materials
- Deliver time sensitive parcels to businesses and residential areas
- Assist Customer with package updates
Electrician
Eaton
09.2024 - 09.2025
- Mounted structures on building walls
- Bent ½, ¾, and 1” conduit
- Created multiple wireways for electrical currents
- Installed electrical systems in commercial and industrial facilities.
- Installed conduit, wire and motor controls.
- Analyzed print readings
Customer Service Representative
Teleperformance
05.2021 - 08.2021
- Created help desk tickets
- Reset/created passwords on customer accounts
- Handled escalated calls with professionalism and empathy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Business Incubator
Capital One
09.2015 - 07.2016
- Developed business propositions to attract potential investors
- Organized customer banking files to streamline access and enhance compliance
- Coordinated appointments for manager's calendar to optimize time management and ensure effective meeting schedules
Education
California Institute of Applied Technology
06-2026
Associate’s degree - biology
Southern University of Shreveport
05-2018
Skills
- Customer Service
- Communication
- Technical Troubleshooting
- Operation of Windows 11
- Windows fundamentals
- Microsoft 365
- Microsoft Edge
- Password Resets
- User Account Management
- OneDrive backup
- IT ticket documentation
- Electrical installation
Projects/Labs
Windows 11 Administration, Security, and Digital Management
- Developed hands-on skills with Windows 11 Administration by creating and managing user accounts, configuring devices, and personalized Windows System settings.
- Applied troubleshooting techniques while managing cloud storage, and backups with oneDrive.
- Identified Internet Protocol (IP) to identify devices on networks with IPv4 and IPv6.
Timeline
Electrician
Eaton
09.2024 - 09.2025
Customer Service Representative
Teleperformance
05.2021 - 08.2021
Delivery Driver
Fed EX
11.2017 - Current
Business Incubator
Capital One
09.2015 - 07.2016
California Institute of Applied Technology
Associate’s degree - biology
Southern University of Shreveport