Ladasha Bolding
Opelousas
Overview
5
5
years of professional experience
Work History
Customer Service Representative
First Choice Delivery
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Carpenter Hospice Center
11.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Ranstad
03.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
TRS Staffing Solutions Inc.
10.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Patient Care Technician
Memorial Hermann Hospital
02.2019 - 09.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
High School Diploma -
Apostolic Lighthouse Academy
Jackson05.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
First Choice Delivery
04.2024 - Current
Customer Service Representative
Carpenter Hospice Center
11.2023 - 12.2023
Customer Service Representative
Ranstad
03.2022 - 06.2023
Customer Service Representative
TRS Staffing Solutions Inc.
10.2021 - 02.2022
Patient Care Technician
Memorial Hermann Hospital
02.2019 - 09.2021
High School Diploma -
Apostolic Lighthouse Academy