Ladazria Hughes
Denham Springs
Summary
Results-driven Application Developer with 2+ years of experience working in a government IT environment. Skilled in SQL, application support, and troubleshooting across complex systems. Known for developing secure, efficient applications and providing responsive technical support. Strong foundation in programming, database management, and technical documentation. Adept at working collaboratively with cross-functional teams and following CJIS-compliant standards.
Results-driven backend application developer with experience in Agile collaboration and system maintenance. Known for exceptional problem-solving skills and task prioritization, ready to enhance operational efficiency and support state technology initiatives.
Overview
10
10
years of professional experience
Work History
Backend Application Developer
Louisiana Division of Administration - Office of Technology Services
Baton Rouge
05.2023 - Current
- Support backend data and system operations for Louisiana's Medicaid platforms serving statewide users.
- Manage JIRA request for batch job updates, flags and backend process changes to ensure data integrity.
- Execute and validate SQL queries, review outputs, capture screenshots and generate reports for cross functional teams.
- Track, document and communicate results to ensure accuracy across multiple systems and environments.
- Collaborate in Agile development cycles such as daily stand ups, refinement sessions and sprint planning to coordinate technical tasks and backend troubleshooting.
- Work with QA and support teams to resolve issues, monitor system health and ensure compliance with state and federal standards.
- Maintain familiarity with asset usage, configure updates and system provisioning within enterprise environments.
- Developed and maintained backend applications to support state technology initiatives.
Administrative Coordinator 4
Office of Public Health / Department of Health
Baton Rouge
04.2022 - 05.2023
- Managed patient check-ins, insurance verifications, and document prep for immunization services.
- Processed data for public health records and maintained purchasing logs using state-approved systems.
- Liaison for inventory, safety, and purchasing at the public health unit.
- Assisted with medical document scanning and record handling per HIPAA guidelines.
- Managed data entry and maintenance of health records, ensuring accuracy and compliance with regulations.
- Developed and implemented filing systems for confidential patient records and departmental documents.
- Served as the first point of contact for visitors and callers, providing information and directing inquiries appropriately.
- Monitored compliance with HIPAA guidelines in all administrative functions and document handling.
- Responded to customer inquiries via phone or email in a professional manner.
- Greeted visitors in a courteous manner and directed them to the appropriate office or person.
Clerical Associate
The Home Depot
Denham Springs
05.2020 - 04.2022
- Provided customer service and assisted with product selection and inventory management.
- Recognized for customer satisfaction and accuracy in transactions.
- Assisted customers with product inquiries and provided information on store promotions.
- Managed inventory organization, ensuring accurate stock levels and product placement.
Help Desk Technician Intern
Virtual Hands
09.2021 - 12.2021
- Provided remote tech support via phone, email, and ticketing systems.
- Diagnosed hardware/software issues, escalated unresolved tickets, and documented resolutions.
- Created end-user guides for recurring issues.
- Assisted with desktop relocations and peripheral setups.
- Responded to user inquiries via phone, email, and chat to provide timely technical support.
- Monitored and managed help desk tickets, prioritizing tasks to enhance response efficiency.
- Provided basic network support, including troubleshooting connectivity issues and configurations.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Clerical Administrator
Police Jury
Greensburg
06.2016 - 04.2018
- Handled data entry, confidential vital records, and legal documentation.
- Assisted with supply orders, timekeeping, and administrative duties.
- Handled office supply management, including inventory tracking and reordering supplies as needed.
- Maintained confidentiality of sensitive information while handling documents and records.
- Answered phones and routed calls to appropriate personnel.
- Organized and maintained filing systems for documents, records and other materials.
- Developed forms and procedures to ensure efficient workflow processes.
- Created purchase orders as needed.
- Scanned documents into digital format for easy storage or retrieval later on.
Education
Technical Diploma - Information Technology
Northshore Technical Community College
Walker, LA 08.2020 - 05/2022
High school diploma -
St. Helena College and Career Academy
Greensburg, LA 08.2014 - 05/2018
Skills
- Application Development & Support
- SQL Querying & Troubleshooting
- Microsoft Office & Active Directory
- Java & Python Programming
- CJIS Policy Awareness
- Technical Documentation
- User Access Management
- Agile & Scrum Collaboration
- System Maintenance & Debugging
- Excellent Problem-Solving & Communication
- System provisioning
- Documentation management
- Effective communication
- Time management
- Collaborative Problem-solving
- Task prioritization
- Organizational skills
Timeline
Backend Application Developer
Louisiana Division of Administration - Office of Technology Services
05.2023 - Current
Administrative Coordinator 4
Office of Public Health / Department of Health
04.2022 - 05.2023
Help Desk Technician Intern
Virtual Hands
09.2021 - 12.2021
Technical Diploma - Information Technology
Northshore Technical Community College
08.2020 - 05/2022
Clerical Associate
The Home Depot
05.2020 - 04.2022
Clerical Administrator
Police Jury
06.2016 - 04.2018
High school diploma -
St. Helena College and Career Academy
08.2014 - 05/2018