Laderricka Lovely
Carencro
Summary
Highly skilled customer service representative with 10 plus years of experience. Known for strong work ethic and being a reliable hard worker. Dedicated to providing the most positive impacts on customers.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work History
Customer Service Representative
Target
Lafayette
02.2023 - 10.2024
- Answered with accurate information regarding products and services.
- Responded to customer requests for products, services, and company information.
- Frequently worked with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Implemented and developed customer service training processes.
Sales Associate
Walmart
Patterson
03.2017 - 09.2019
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Customer Service Representative
Hibbett Sporting Goods
Franklin
06.2014 - 08.2017
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Centerville High School
Centerville, LASkills
- Communication
- Customer service
- Problem solving
Active listening
Product knowledge
- Researching
- Data entry
- Verbal and written communication
- Call management
- Call center experience
Timeline
Customer Service Representative
Target
02.2023 - 10.2024
Sales Associate
Walmart
03.2017 - 09.2019
Customer Service Representative
Hibbett Sporting Goods
06.2014 - 08.2017
Centerville High School