Summary
Overview
Work History
Education
Skills
Timeline
Generic

La'Destiny Diamond

Kentwood

Summary

Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.

Overview

7
7
years of professional experience

Work History

Technical Support Representative

Teleperformance USA
07.2023 - 06.2025
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

CUSTOMER SERVICE ASSOCIATE

Home Depot
02.2022 - 07.2023
  • Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
  • Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
  • Assisted customers with product selection, order entry, and payment processing.
  • Employed active listening techniques to understand customers' needs and provide appropriate solutions.
  • Followed up with customers to support satisfaction and resolve any issues.

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Maximus Call Center
01.2021 - 01.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Answered over Number calls per shift to meet fast-paced call center demands.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.

ASSISTANT STORE MANAGER

Circle K
02.2018 - 01.2021
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.

Education

HIGH SCHOOL DIPLOMA - undefined

Kentwood High Magnet School
Kentwood, LA
05.2017

Skills

  • Communication proficiency
  • Transaction handling expertise
  • Contact center management
  • Report generation
  • Exchange and refund procedures
  • Complaint resolution strategies
  • Problem resolution techniques
  • Customer insights understanding

Timeline

Technical Support Representative

Teleperformance USA
07.2023 - 06.2025

CUSTOMER SERVICE ASSOCIATE

Home Depot
02.2022 - 07.2023

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Maximus Call Center
01.2021 - 01.2022

ASSISTANT STORE MANAGER

Circle K
02.2018 - 01.2021

HIGH SCHOOL DIPLOMA - undefined

Kentwood High Magnet School
La'Destiny Diamond