Ladonna Austin
Shreveport
Summary
Proactive professional with extensive experience in hotel operations and housekeeping supervision. Skilled in inventory management and team training, contributing to improved service quality and guest satisfaction through effective communication and efficient scheduling.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Hampton Inn Suites
Shreveport
05.2023 - 05.2026
- Supervised housekeeping staff to ensure cleanliness and organization throughout the hotel.
- Coordinated room assignments and daily cleaning schedules for efficient operations.
- Conducted inspections of guest rooms and common areas for quality control.
- Trained new team members on housekeeping procedures and safety protocols.
- Managed inventory of cleaning supplies and equipment for daily operations.
- Assisted in developing housekeeping policies to enhance guest satisfaction.
- Resolved guest complaints related to cleanliness promptly and professionally.
Supervisor
Hilton Garden Inn Hotel
Shreveport
01.2018 - 01.2023
- Supervised daily hotel operations, enhancing guest satisfaction and maintaining service quality.
- Managed scheduling and staffing, ensuring optimal workforce levels for seamless operations.
- Trained and mentored staff on hospitality standards and service procedures.
- Coordinated with maintenance teams to promptly resolve facility issues, ensuring guest comfort.
- Implemented training programs for new employees to enhance team performance.
Education
High School Diploma -
Green Oak High
2550 Thomas E Howard Dr.08-1999
Skills
- Supervisory skills
- Training programs
- Inventory management
- Housekeeping procedures
- Quality control
- Customer service
Timeline
Housekeeping Supervisor
Hampton Inn Suites
05.2023 - 05.2026
Supervisor
Hilton Garden Inn Hotel
01.2018 - 01.2023
High School Diploma -
Green Oak High