Laila Davis
Amite
Summary
Dynamic Pharmacy Clerk with proven expertise at Scott's Pharmacy in enhancing customer satisfaction through effective communication and problem resolution. Skilled in inventory management and maintaining HIPAA compliance, I streamlined operations and reduced wait times, ensuring a safe and organized environment while training new staff on essential procedures.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Pharmacy Clerk
Scott's Pharmacy
01.2025 - Current
- Assisted in inventory management by restocking shelves and organizing products.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained a clean and organized pharmacy environment to ensure compliance with safety standards.
- Collaborated with pharmacists to prepare prescription medications for patient pickup.
- Supported daily operations by scheduling appointments and managing patient records efficiently.
- Adapted quickly to new procedures and protocols within the pharmacy setting.
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Trained new employees on pharmacy procedures, policies, and safety protocols to ensure consistent quality across the team.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Confirmed customer information and insurance eligibility for prescriptions.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
Education
No Degree -
Loranger High School
Loranger, LA05-2026
Skills
- Answering customer questions
- Stocking shelves
- Patient confidentiality
- Verifying orders
- Records updating
- OTC recommendations
- Stock management
- Counter support
Certification
CPR
BLS
Timeline
Pharmacy Clerk
Scott's Pharmacy
01.2025 - Current
No Degree -
Loranger High School