Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laisa Faul

Carencro

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance customer satisfaction through effective problem-solving and multitasking. Experienced in cash handling and employee development, consistently achieving sales goals and fostering positive relationships with clients and team members.

Overview

13
13
years of professional experience

Work History

Server/Floor Manager

Prejeans Restaurant
08.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Salon Manager/Hairstylist

Glam Hair Salon
03.2016 - Current
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Developed a strong referral program by encouraging satisfied clients to recommend the salon to their friends and family members.
  • Boosted sales of beauty products by creating attractive displays and offering personalized recommendations based on client needs.
  • Cut and styled hair for both male and female customers of all ages according to individual preferences and latest styles.
  • Coordinated special events such as bridal parties or fashion shows in partnership with other local businesses.
  • Led team of stylists and beauticians, fostering collaborative environment that boosted overall salon performance.

House Cleaner

Myself
01.2012 - Current
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.

Daycare Assistant

Hollie Hobby Daycare
01.2012 - 05.2014
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
  • Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
  • Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.

Education

No Degree - Cosmetology

Cosmetology Training Center
Lafayette, LA
03-2016

High School Diploma -

Beau Chene High School
Arnaudville, LA
05-2014

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Problem-solving skills
  • Decision-making skills
  • Employee development
  • Health and safety
  • Data entry proficiency
  • Appointment scheduling
  • Typing speed
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking

Timeline

Server/Floor Manager

Prejeans Restaurant
08.2017 - Current

Salon Manager/Hairstylist

Glam Hair Salon
03.2016 - Current

House Cleaner

Myself
01.2012 - Current

Daycare Assistant

Hollie Hobby Daycare
01.2012 - 05.2014

No Degree - Cosmetology

Cosmetology Training Center

High School Diploma -

Beau Chene High School

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Laisa Faul