Laiten Nichelson
Marrero
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures.
Overview
7
7
years of professional experience
Work History
IT Specialist
U.S. Army
New Orleans, LA
01.2019 - 06.2025
- Completed software updates and assessed security patches for optimized computer use.
- Operated Military radios and logging products.
- Completed router/switch total configuration and set up CISCO products.
- Provided private maintenance checks and services (PMCS) to all military vehicles and equipment.
I.T. Specialist
Zachery
Belle chasse, LA
05.2024 - 02.2025
- Monitored and maintained systems in operation and input commands to troubleshoot areas.
- Responded to support requests from end-users and walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up workstations for employees.
- Configured access points in the field.
- Tested new software and hardware prior to deployment.
- Created user accounts and assigned permissions, via Microsoft AD.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Managed user access such as BitLocker keys, reset multi factor identification, and configured user permissions in Azure AD.
- Managed high levels of call flow and responded to technical support needs.
Network Support Engineer
Department of Homeland Security
Orleans, CA
04.2025 - Current
- Administered and supported IT infrastructure for an enterprise environment of 1,000+ users across multiple sites.
- Managed Active Directory (AD) including user provisioning, deprovisioning, group policies, and access control management.
- Administered Microsoft 365 (Office 365), including Exchange Online mailbox management, licensing, and user support.
- Managed device enrollment, compliance policies, and endpoint security using Microsoft Intune.
- Troubleshot and resolved complex network, hardware, software, and connectivity issues to maintain high system availability.
- Led network upgrades, migrations, and infrastructure expansions with minimal operational disruption.
- Supported VPN connectivity and secure remote access solutions for end users.
- Orchestrated rapid response to system and network outages, minimizing downtime across business operations.
- Configured and deployed workstations, mobile devices, VoIP phones, and enterprise applications.
- Conducted pre-deployment testing and validation of new hardware and software solutions.
- Managed secure decommissioning of devices and servers in accordance with IT and security standards.
- Streamlined ticketing workflows to improve SLA compliance and reduce resolution times.
- Provided Tier 1–3 technical support and served as primary IT liaison for regional locations.
T-1, T-2 Helpdesk
NESD
New Orleans, LA
01.2022 - 05.2024
- Provide Tier 1 / Tier 2 support for a range of 20+ Navy Systems
- Created, reactivated, and deactivated Navy system accounts within Programs
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Worked with a team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Systems Engineer
DEX Imaging
Mobile, AL
03.2021 - 01.2022
- Completed software updates and assessed security patches for optimized computer use.
- Maintained stable and efficient operation of information systems supporting organizational functions.
- Conducted end-user reviews for modified and new systems.
- Provided timely assistance to users online and in-person.
Education
MOS Training - 25B/ IT Specialist Training
Fort Gordon
High School - undefined
Saraland High School
Saraland, AL05.2019
Skills
- Network troubleshooting
- VPN configuration
- Ticket management
- Access issue resolution
- IP addressing and subnetting
- Switching technologies
- Incident management
- Project collaboration
- Active directory
- System deployments
- Troubleshooting methods
- Technical log analysis
- Network support
- Software installation
- User training
- Hardware and software repair
- Helpdesk administration
Timeline
Network Support Engineer
Department of Homeland Security
04.2025 - Current
I.T. Specialist
Zachery
05.2024 - 02.2025
T-1, T-2 Helpdesk
NESD
01.2022 - 05.2024
Systems Engineer
DEX Imaging
03.2021 - 01.2022
IT Specialist
U.S. Army
01.2019 - 06.2025
MOS Training - 25B/ IT Specialist Training
Fort Gordon
High School - undefined
Saraland High School