Laiz Lima
New Orleans
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Creole Cuisine Restaurant. Proven ability to engage guests and maintain cleanliness standards while handling cash transactions accurately. Adept at fostering positive relationships and enhancing guest experiences through attentive service and informed recommendations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Creole Cuisine Restaurant
09.2025 - Current
- Delivered exceptional customer service by promptly greeting and seating guests.
- Assisted in taking food and beverage orders, ensuring accuracy and attention to detail.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Supported kitchen staff by communicating order details and special requests efficiently.
- Learned menu items and daily specials to provide informed recommendations to guests.
- Collaborated with team members to ensure timely food delivery during peak hours.
- Adapted quickly to changing priorities in fast-paced environment while maintaining quality service.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Cultivated warm relationships with regular customers.
Computer Technician Assistant
Good Value Computer
11.2024 - 02.2025
- Assisted in troubleshooting hardware and software issues for customer devices.
- Provided technical support to clients through phone and in-person consultations.
- Conducted routine maintenance and upgrades on computer systems and peripherals.
- Documented repair processes and maintained accurate service records for client interactions.
- Safeguarded sensitive information by adhering to strict data privacy regulations during hardware repairs or data recovery efforts.
Manager
WaXed
12.2023 - 08.2024
- Managed daily operations, ensuring efficient workflow and adherence to company standards.
- Coordinated team activities to optimize productivity and enhance collaboration.
- Implemented process improvements, resulting in streamlined operational procedures.
- Trained new staff on operational protocols and safety regulations.
- Resolved customer inquiries promptly, fostering positive client relationships.
- Utilized scheduling software to efficiently allocate resources and manage staff availability.
Certified Interpreter
CyraCom Language Solutions
04.2021 - 09.2022
- Facilitated accurate communication between clients and providers in various settings.
- Interpreted spoken language in real-time during medical appointments and consultations.
- Ensured cultural sensitivity and context while translating information for diverse audiences.
- Collaborated with healthcare professionals to clarify patient needs and enhance service delivery.
- Monitored and evaluated interpretation sessions to refine techniques and processes continually.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Aided immigration processes for clients seeking citizenship status, interpreting interviews and assisting with document preparation when necessary.
- Bridged cultural gaps within communities through participation in local outreach programs aimed at fostering understanding among diverse populations.
- Collaborated with fellow interpreters to establish a consistent approach to translation, ensuring coherent messaging across multiple languages.
- Promoted cultural understanding and diversity within organizations by offering workshops on cross-cultural communication strategies.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
Education
No Degree - English Language And Literature
Delgado
New OrleansHigh School Diploma -
Warren Easton
New Orleans05-2015
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Safe food handling
- Food sales and promotion
Accomplishments
Won the cultural impact leader award.
Certification
certified interpreter
responsible vendor training
CPR
Languages
Spanish
Limited Working
Portuguese
Native or Bilingual
English
Native or Bilingual
French
Elementary
Timeline
Server
Creole Cuisine Restaurant
09.2025 - Current
Computer Technician Assistant
Good Value Computer
11.2024 - 02.2025
Manager
WaXed
12.2023 - 08.2024
Certified Interpreter
CyraCom Language Solutions
04.2021 - 09.2022
No Degree - English Language And Literature
Delgado
High School Diploma -
Warren Easton