Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Timeline
Generic

Lajada Jackson

Shreveport

Overview

4
4
years of professional experience
1
1
Certification

Work History

CSR

Gdit
03.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Met customer call guidelines for service levels, handle time and productivity.

Customer Service Representative

GDIT / CSRA-LA
04.2021 - 12.2023
  • Helped customers with filed applications helped with trouble shooting i also was trained for chat working here helped me to become a great problem solver and communicator

Education

High school diploma -

Woodlawn leadership academy
LA
05.2017

Skills

  • Pricing
  • Cashier
  • Online shopper
  • Computer skills
  • Customer service
  • Cash handling
  • Upselling
  • Typing
  • Retail sales
  • Organizational skills
  • Microsoft Office
  • Guest services
  • Office experience
  • Communication skills
  • Leadership
  • Hospitality
  • Microsoft Excel
  • Microsoft Word
  • Computer literacy
  • Negotiation
  • Front desk
  • Time management
  • Microsoft Outlook
  • Sales
  • Attention to detail
  • Appointment scheduling
  • Multitasking
  • Call center experience
  • Complaint handling
  • Active listening
  • Critical thinking
  • Relationship building
  • Computer proficiency
  • Data entry
  • Scheduling
  • Problem resolution
  • Team development
  • Customer education
  • Reading comprehension
  • Live chat support
  • Data collection
  • Proofreading

Certification

  • Esthetician License
  • Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Call center customer service, Completed, 06/01/21, Demonstrating customer service skills in a call center setting
  • Work style: Reliability, Completed, 10/01/21, Tendency to be reliable, dependable, and act with integrity at work
  • Customer focus & orientation, Completed, 06/01/21, Responding to customer situations with sensitivity

Timeline

CSR

Gdit
03.2024 - Current

Customer Service Representative

GDIT / CSRA-LA
04.2021 - 12.2023

High school diploma -

Woodlawn leadership academy

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Lajada Jackson